ABDUROMAN HAMID
Abu Dhabi,UAE
Summary
Customer-focused IT Support Technician with over 6 years of experience in the UAE and Ethiopia. Skilled in troubleshooting technical issues, assisting users, and delivering reliable support in fast-paced environments. Strong communication, problem-solving, and customer service skills, with the ability to adapt quickly and work effectively in diverse teams.
Overview
7
7
years of professional experience
Work history
ELV & IT Technician
Tornado Technology Services LLC
Abu Dhabi
2025.09 - 2026.06
- Systems Integration & ELV: Lead the end-to-end installation and maintenance of Extra Low Voltage (ELV) systems, including IP-CCTV, Access Control, and SMATV, ensuring 100% compliance with SIRA/MCC regulations for government and private sector clients.
- Installed and configured ELV and IT systems per project specifications, ensuring alignment with client requirements.
- Configured and troubleshot high-definition Hikvision/Dahua NVR/VMS solutions and biometric access control systems (HID/ZKTeco) to enhance site security across 10+ major projects.
- Network Infrastructure: Deploy and manage core network components, including Cisco/HP managed switches, firewalls, and Wireless Access Points (WAPs), to maintain robust, high-speed connectivity across multi-story infrastructures.
- Preventative Maintenance: Execute rigorous monthly system audits and hardware diagnostics, achieving a 99.9% uptime rate for critical site infrastructure through proactive fault detection.
- Automation & Access: Specialized in the mechanical and electrical setup of Automatic Gate Barriers and RFID-based entry systems, reducing manual entry processing time by 30%.
IT Technician and Sales Assistant
Advanced Electronic LLC
United Arab Emirates
2024.08 - 2025.08
- Installed and configured electronic devices and systems.
- Supported customers in resolving technical issues with electronic products, enhancing their user experience.
- Demonstrated product features to customers, contributing to sales and customer satisfaction.
- Delivered exceptional customer service in a fast-paced retail environment.
- Processed payments accurately, ensuring a smooth transaction experience for customers.
Team Leader and Site Manager
Help Desk Information System
Addis Ababa
2021.03 - 2024.07
- Supervised technical support staff, ensuring smooth daily site operations.
- Managed customer service requests and resolved technical issues to enhance client satisfaction.
- Scheduled technicians and coordinated field work.
- Ensured service quality and customer satisfaction.
- Prepared daily reports and assessed team performance to inform operational improvements.
IT Technical
Besys Technology
Addis Ababa
2019.02 - 2021.02
- Provided IT support for computers and network systems.
- Installed software and configured devices.
- Diagnosed and resolved technical problems.
- Assisted users with system troubleshooting and guidance.
Education
Diploma - Data Base administrator
BISRAT College
EthiopiaHigher National Certificate - undefined
Bole Community School
EthiopiaSkills
- Professional Attitude and Presentation
- Conflict Resolution
- Teamwork in Fast Paced Settings
- Clear Verbal Communication
- Handling Stressful Situations
- Multitasking and Attention to Detail
- Electronic Systems
LANGUAGES
English
Beginner
Timeline
ELV & IT Technician
Tornado Technology Services LLC
2025.09 - 2026.06
IT Technician and Sales Assistant
Advanced Electronic LLC
2024.08 - 2025.08
Team Leader and Site Manager
Help Desk Information System
2021.03 - 2024.07
IT Technical
Besys Technology
2019.02 - 2021.02
Higher National Certificate - undefined
Bole Community School
Diploma - Data Base administrator
BISRAT College