Abdulrazzak Alkanawati

Manage full handover cycle from client appointments to final key delivery.
• Conduct snagging & de-snagging inspections, raise reports, and coordinate with contractors/engineers for timely resolution.
• Handle all handover formalities (documents, utilities, certifications) and support clients with special cases.
• Act as main link between developer, contractor, and client, ensuring smooth communication and strong customer relationships.
• Oversee multiple units/buildings independently with accountability for both site and CRM operations.

Key Skills: Handover management · Snagging & de-snagging · Contractor coordination · Client relations · Documentation & compliance

• Lead full cycle of property handovers, from planning monthly and daily targets to coordinating client appointments, documentation, and final delivery.
• Take full ownership of client journey, going beyond standard responsibilities to provide tailored support—whether assisting with mortgage arrangements, payment issues, or rental and leasing options.
• Actively handle all legal paperwork and manage essential service registrations (electricity, water, air conditioning) to streamline process for clients.
• Communicate through calls, emails, and WhatsApp (especially for international clients), ensuring accessibility and consistent follow-up.
• Regularly support walk-in clients and step in to assist teammates with challenging cases, offering practical solutions and helping maintain service quality across team.
• Trusted by management to resolve aged, unresolved client files thanks to proven ability to build rapport, rebuild trust, and close sensitive cases.
• Assist management daily with tasks across various departments, acting as flexible, go-to support for internal operations beyond client-facing duties.
• Maintain high standard of responsiveness—closing tasks and responding to all inquiries on the same day without delay.
• Delivered over 600 units across 2.+ years (including 400+ in 2024 only) and successfully collected more than AED 300 million in payments and handover-related collections.
• Recognized for work ethic, time management, and consistently going above and beyond to support both clients and internal team.

• Increased visibility by conducting effective property viewings for potential buyers.
• Secured successful deals by establishing productive working relationships with other brokers in the area.
• Maintained high ethical standards while carrying out brokerage duties.
• Performed due diligence before every transaction to protect client interests.
• Provided excellent service by understanding and catering to unique needs of each client.
• Streamlined operations by implementing efficient work processes within the team.

• Managed full travel arrangements including visa processing, ticketing, hotel, and transport bookings for individuals and groups.
• Led the travel sales team, achieving revenue targets through efficient planning and client support.
• Negotiated competitive deals for business and group travel, maximizing value for clients and the company.
• Handled bookings, payments, and documentation, while keeping clients updated on changes or requirements.
• Resolved complaints and processed refunds, ensuring client satisfaction and smooth travel experiences.
• Provided expert guidance on travel documents, health requirements, and destination details.