Abed Alhammadi
Dubai
Overview
7
7
years of professional experience
Work history
Duty Manager
Etisalat
Dubai
2017.01 - 2023.10
- Actioned and resolved guest feedback to boost service quality.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Wrote end of shift reports to facilitate service continuity.
- Handled guest complaints to protect brand reputation.
- Liaised with auditors and prepared facilities to support successful audits.
- Oversaw emergency procedures and administered first aid.
- Improved team performance by conducting reviews and KPI data analysis.
- Stored cash floats and delivered secure banking procedures.
- Met health and safety guidelines to maintain compliant working environments.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Led the team to deliver top-quality service and achieve company targets.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Adjusted sales strategies to local competition and decreased industry rates.
- Consulted with central reservations to discuss new rate plans and promotions.
Education
High School Diploma -
Moaath Bin Jabal
SharjahSkills
- Process improvements
- Front desk operations
- Inter-departmental coordination
- Room and floor inspections
- Customer relations expertise
- Guest engagement strategies
- Service management
- Employee development
- Revenue forecasting
- Venue sales
- Transformational leadership
- People management
- Dispute resolution
Languages
English
Upper intermediate
Arabic
Native
Timeline
Duty Manager
Etisalat
2017.01 - 2023.10
High School Diploma -
Moaath Bin Jabal