Abeer Hossamo
Dubai
Summary
Accomplished Managerial level with a strong background in operations and team leadership. Notable successes include boosting customer satisfaction, improving inventory processes, . Proficient in financial tracking, sales analysis, and operational management, with a commitment to continuous improvement.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Alfatonic General Trading L.L.C
Dubai
12.2024 - Current
- Supervised daily store operations and ensured full compliance with company policies, achieving a 100% audit compliance rate.
- Handled customer inquiries and resolved issues, boosting customer satisfaction rates by 40%.
- Assisted in developing and implementing strategies that improved operational efficiency by 30%.
- Coordinated budget preparation and financial performance tracking with management, resulting in a 15% reduction in unnecessary expenses.
- Achieved promotion to main company at Via Tonic by enhancing team productivity through outstanding performance.
Store Manager
Via Tonic
Dubai
11.2022 - 10.2024
- Led the store team to exceed sales targets by 25%, while enhancing customer experience ratings by 35%.
- Managed overall store operations, ensuring 95% compliance with quality and performance standards.
- Handled inventory management, improving stock accuracy by 30% and reducing stockouts by 20%.
- Prepared detailed reports on sales performance and inventory levels, enhancing forecasting accuracy by 15%.
Loan Broker
FTF Finance
Dubai
08.2022 - 10.2022
- Advised clients on financial products and services, increasing product uptake by 25%.
- Developed and maintained customer profiles to provide tailored financial solutions, enhancing client retention by 30%.
- Built long-term client relationships through service excellence, increasing customer loyalty by 40%.
Regional Supervisor
Archon Vitamin Corporation - AVC
Tartous
01.2015 - 04.2022
- Recruited and trained medical team across Tartous, Homs, and Latakia, boosting team readiness and efficiency by 35%.
- Planned and executed marketing action plans in assigned regions, contributing to a 40% growth in regional sales.
- Organized scientific seminars and conferences, increasing brand visibility and professional engagement by 50%.
Coordinator
Archon Vitamin Corporation - AVC
Tartous
01.2013 - 01.2015
- Guided team members to meet sales goals and uphold compliance standards, resulting in 95% a adherence rate and consistent 100% target attainment.
- Organized work schedules and meetings to boost team coordination and punctuality by 40%.
- Recruited and trained new medical representatives in Tartous, creating streamlined a onboarding process that enhanced efficiency by 30%.
Medical Sales Representative
Archon Vitamin Corporation - AVC
Tartous
09.2010 - 01.2013
- Promoted pharmaceutical products to healthcare sectors, increasing product awareness and prescription rates by 35%.
- Updated healthcare professionals on new studies and research, enhancing engagement and trust.
- Maintained current knowledge of clinical data and healthcare industry trends, supporting effective communication and informed consultations.
Medical Warehouse Employee
Unifarma
Tartous
05.2010 - 08.2010
- Organized and classified medical supplies, ensuring 98% accuracy in inventory records to support operational efficiency.
- Monitored stock levels using inventory software, achieving 25% reduction in discrepancies to optimize supply availability.
- Managed data entries for warehouse operations, enhancing processing speed by 30% to streamline workflows.
Education
Semi-Permanent Makeup - Microblading Course -
Elite Beauty Institute
Dubai08-2024
High School Certificate -
Oukba Bin Nafeh High School
01-1994
Professional Program in Early Childhood and Leadership - CACHE Level 5
Afaq Almustaqbal Training Institute
Diploma in Early Childhood Education and Nursery Management -
Skills
- Retail Management
- Inventory Management
- Operational management
- Cost Management
- Sales forecasting
- Market Research
- Training & Development
- Performance metrics
- Team Leadership
- Adaptability
- Communication
- Customer Service
Training
- Diploma in Nursery Management, Knowledge & Human Development Authority, Dubai, UAE
- Marketing and Selling Skills, Al-Noukhba Institute, Tartous, Syria
- Negotiation Skills and Body Language, Al-Noukhba Institute, Tartous, Syria
- Training of Trainers (TOT), Al-Noukhba Institute, Tartous, Syria
Timeline
Assistant Manager
Alfatonic General Trading L.L.C
12.2024 - Current
Store Manager
Via Tonic
11.2022 - 10.2024
Loan Broker
FTF Finance
08.2022 - 10.2022
Regional Supervisor
Archon Vitamin Corporation - AVC
01.2015 - 04.2022
Coordinator
Archon Vitamin Corporation - AVC
01.2013 - 01.2015
Medical Sales Representative
Archon Vitamin Corporation - AVC
09.2010 - 01.2013
Medical Warehouse Employee
Unifarma
05.2010 - 08.2010
Semi-Permanent Makeup - Microblading Course -
Elite Beauty Institute
High School Certificate -
Oukba Bin Nafeh High School
Professional Program in Early Childhood and Leadership - CACHE Level 5
Afaq Almustaqbal Training Institute