ABENEZER MENGISTU
Dubai
Summary
- Highly organized and personable receptionist with over 5 years of experience in managing front desk operations, handling high-volume phone calls, and providing exceptional customer service. Proficient in scheduling, managing office supplies, and maintaining a welcoming and efficient reception area. Strong communication skills and ability to multitask in fast-paced environments. Adept at using office software including Microsoft Office Suite and various CRM systems.
Overview
5
5
years of professional experience
Work History
Salesman
Guansa Fresh Injera
Dubai
01.2024 - Current
- Provided product demonstrations and tastings to clients, enhancing their understanding and satisfaction with the food products
- Conducted follow-up activities, including phone calls and emails, to ensure customer satisfaction and identify opportunities for upselling food products
- Implemented follow-up strategies to maintain customer engagement, address inquiries, and promote new food products or seasonal offerings.
Receptionist
Boston Day Spa
Addis Ababa
07.2021 - 08.2023
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors
- Answered phones professionally, following organizational protocols
- Handled cash and credit card payments with accuracy
- Welcomed visitors warmly and ensured they had a positive experience.
Customer Service Representative
Mado Hotel
Addis Ababa
12.2018 - 04.2021
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Displayed strong organizational skills while managing multiple projects simultaneously.
Education
High School Diploma -
cruise school
07.2017
Skills
- Cleaning
- Organizing
- Visitor Check-In
- Mail Handling
- Time Management
Timeline
Salesman
Guansa Fresh Injera
01.2024 - Current
Receptionist
Boston Day Spa
07.2021 - 08.2023
Customer Service Representative
Mado Hotel
12.2018 - 04.2021
High School Diploma -
cruise school
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