ABENEZER MENGISTU
Dubai
Summary
Cheerful and clear communicator with a knack for taking initiative in self-development. Flexible with work assignments and follows directions well. Thrives in a team environment to achieve goals together. Highly motivated with strong leadership abilities and a passion for creating amazing experiences for passengers.
Overview
6
6
years of professional experience
Work History
Sales Officer
Guansa Fresh Injera
01.2024 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information
- Managed approximately 30 incoming calla, emails per day from customers
Customer Service Representative
Mado Hotel
10.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Restaurant Host
Gusto Restaurant
02.2018 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Diploma - Airlines Cabin Crew Service
Alison
Online05.2024
High School Diploma -
Cruise School
Ethiopia06.2017
Skills
- Out standing customer care
- Cultural standards
- Communication
- Teamwork
- Problem solving
- Time management
- Flexibility
- Multitasking
- Customer Assistance
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Sales Officer
Guansa Fresh Injera
01.2024 - Current
Customer Service Representative
Mado Hotel
10.2021 - 12.2023
Restaurant Host
Gusto Restaurant
02.2018 - 09.2021
Diploma - Airlines Cabin Crew Service
Alison
High School Diploma -
Cruise School
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