Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABERT WANDERA

DUBAI

Summary

Personable Retail and Business to business Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of sales, marketing and merchandising strategies is highly sought.

Overview

14
14
years of professional experience

Work History

Retail Sales Manager

LANDMARK GROUP
04.2019 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance over 100 daily customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained over 30 team members across UAE in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed day-to-day staffing and handled scheduling for all store employees.

Stock Taker

LANDMARK GROUP
01.2017 - 03.2019
  • Conducted inventory to 31 centre point stores in UAE and restocked items throughout day.
  • Checked and pulled defective or expired products from shelves AND declared damage returns to ware house on monthly by 15th day of the month
  • Recorded information, shortages, and discrepancies to keep records current and accurate for both back store and floor management.
  • Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
  • Completed physical inventory counts each month and made store ready for half year stock count inventory by the inventory teams
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Answered customer questions and provided detailed product information.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.

Operations Associate

LANDMARK GROUP
02.2015 - 02.2017
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Followed shipping and receiving procedures for goods and materials.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Built relationships with external stakeholders to establish seamless operations.

Sales Coordinator

RELIEFLINE GLOBAL (UGANDA)
01.2010 - 12.2013
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback on daily basis
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Maintained long-term relationships with high net-worth clients.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Successfully drove new product lines for both Fast moving and slow moving product varieties to increase annual profits by 98% and surge competitors.

Education

BBA - Sales, Merchandising, And Marketing

KYAMBOGO UNIVERSITY
UGANDA
03.2013

Skills

  • Constructive Feedback
  • Shrink Reduction
  • Customer Inquiries
  • Customer Loyalty
  • Critical Thinking
  • Recruiting and Hiring
  • Promotions and Specials
  • Staff Oversight
  • Partner Collaboration
  • Cash Handling
  • Floor Oversight
  • Persuasive Negotiations
  • Staff Development
  • Marketing Strategies
  • Lead Generation

Timeline

Retail Sales Manager

LANDMARK GROUP
04.2019 - Current

Stock Taker

LANDMARK GROUP
01.2017 - 03.2019

Operations Associate

LANDMARK GROUP
02.2015 - 02.2017

Sales Coordinator

RELIEFLINE GLOBAL (UGANDA)
01.2010 - 12.2013

BBA - Sales, Merchandising, And Marketing

KYAMBOGO UNIVERSITY

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