Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Abhay Singh

Experienced Reservation Manager - Hospitality & Customer Service Specialist
Dubai

Summary

Dynamic Reservations Manager with a proven track record at Grand Ambassador Hotel, excelling in revenue optimization and customer service. Enhanced guest satisfaction through strategic pricing initiatives and staff training, resulting in improved performance. Skilled in inventory management and complex problem-solving, fostering a high-performing team dedicated to exceptional hospitality experiences.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Reservations Manager

Grand Ambassador Hotel
10.2024 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
  • Consulted with central reservations to discuss new rate plans and promotions.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
  • Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
  • Identified issues regarding delayed or incomplete payments and followed through to resolution.
  • Increased revenue by implementing strategic pricing and inventory management initiatives.

Front Office Manager

Ivory Grand Hotel
02.2023 - 10.2024
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.

Guest Service Agent

Holiday Inn Express Hotel
02.2022 - 02.2023
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Managed check-in and check-out procedures for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

Receptionist Administrator

Al Zahra Hospital
03.2021 - 01.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members..
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Improved operational efficiency by assisting with various administrative tasks such as filing, data entry, and report generation.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in healthcare administration.
  • Helped patients complete necessary medical forms and documentation.
  • Assisted in training new receptionist staff members on policies, procedures, software use, resulting in seamless transitions between shifts.
  • Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
  • Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
  • Checked patient insurance, demographic, and health history to keep information current.

Education

Bachelor of Science -

Goa University
India
08-2014

High School Diploma -

Fr. Angel Ashram High School
India
04-2011

Skills

Reservation management

Software

Ms office

Ezee

Excel

Hotelogix

Opera

Medimate

Clinicea

Medas solution

Certification

Certified Hotel Administrator

Timeline

Reservations Manager

Grand Ambassador Hotel
10.2024 - Current

Front Office Manager

Ivory Grand Hotel
02.2023 - 10.2024

Guest Service Agent

Holiday Inn Express Hotel
02.2022 - 02.2023

Receptionist Administrator

Al Zahra Hospital
03.2021 - 01.2022

Bachelor of Science -

Goa University

High School Diploma -

Fr. Angel Ashram High School

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Abhay SinghExperienced Reservation Manager - Hospitality & Customer Service Specialist