Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ABHIJEET SHARMA

Dubai

Summary

Customer relationship and performance manager with two decades of experience in civil aerospace supported by a Masters degree in Aviation Management and academic research on Multi-cultural work environment. Recognized for advocating the customers voice into actionable insight that drives processes, generates loyalty and increases revenue .

Overview

9
9
years of professional experience
1
1
Language

Work History

Manager

Emirates Airlines
01.2014 - Current
  • 17+ years of customer relationship management experience based out of the Middle East
  • Lead
  • A workforce of over 150+ multi-national employees to consistently deliver industry leading inflight services
  • Effectively manage conflict resolution and negotiation for both External and Internal customers in a time constrained environment
  • Monitored and ensured compliance of all GCAA CAR Ops and ICAO regulations pertaining to Flight Safety and Standards
  • Executed performance based reviews for future managers
  • Hand picked for the role of Product ambassador in to influence, suggest, audit and implement new products and services
  • Initiated cost reduction strategy for uplift on inflight products which resulted in a network wide savings on catering uplift.

Education

Masters - Aviation Management

Griffith University

Skills

Customer experience relationship

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Accomplishments

- NAJM award for Emotional resilience during Major network disruption.

- Achieved several inflight retail sales targets

- Established new 'Single sales' records

- Purser Promotional course: Emirates Aviation University

- First Aid Certified: Emirates Aviation University

Timeline

Manager

Emirates Airlines
01.2014 - Current

Masters - Aviation Management

Griffith University

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ABHIJEET SHARMA