Abhijit Joshua J
Dubai,UAE
Summary
An ambitious, Highly motivated and energetic. Intend to work in a congenial atmosphere diligently in which, I can develop my interpersonal skills and scale greater heights thereby utilizing my knowledge and enhance overall personality. Thus I can strive hard as a healthy team builder who can help the company grow to meet its goals
Overview
5
5
years of professional experience
Work history
SME - Associate Customer Service
Abu Dhabi Commercial Bank
DUBAI
2023.04 - Current
- Handled SME customer inquiries and provided banking solutions through phone and digital channels.
- Assisted customers with account services, business banking products, and transaction-related requests.
- Resolved customer issues efficiently while maintaining high service quality and compliance standards.
- Achieved customer satisfaction targets by delivering professional support and timely follow-up.
- Managed over 50+ customer calls per day
Client Partner - AR
Access Healthcare
Chennai
2022.02 - 2023.01
- US based inbound call center for medical billing
- Update and manage customer insurance bills
- Responsible for customer bills if there is any discrepancy raised
G1: Journal Editor.
Scientific publishing services
Chennai
2021.03 - 2021.08
- Address all customer service queries in polite, accurate, and timely fashion.
- Worked productively to determine the needs of the customer and fast track solution to those needs.
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customer
- Overall responsibility includes customer expectations identifying new business opportunity
- Helped to avoid loss of customers negative review by retaining them
Education
B.Tech - Biomedical engineering
Sathyabama institute of science and technology
Chennai indiaSkills
Lead generation
Cross selling
Product knowledge
Team player
Technical and computers
PROFILE
Languages: English, Tamil, Malayalam
DECLARATION
I hereby declare that the above details furnished by me are true to the best of my knowledge and belief.
Timeline
SME - Associate Customer Service
Abu Dhabi Commercial Bank
2023.04 - Current
Client Partner - AR
Access Healthcare
2022.02 - 2023.01
G1: Journal Editor.
Scientific publishing services
2021.03 - 2021.08
B.Tech - Biomedical engineering
Sathyabama institute of science and technology