ABHIJIT SWAIN
DUBAI,United Arab Emirates
Summary
Dedicated professional focused on delivering exceptional customer service and enhancing guest satisfaction. Strong interpersonal skills enable effective communication and relationship building. Quick adaptability to new environments ensures seamless integration into teams. Committed to creating memorable dining experiences and fostering a welcoming atmosphere.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work history
WAITER
SOLUNA RESTAURANTS & BEACH CLUB
DUBAI, UAE
02.2025 - Current
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Handled payment transactions to guarantee smooth customer checkout process.
AMBASSADOR
EMAAR ADDRESS SKYVIEW
DUBAI, United Arab Emirates
12.2023 - 01.2025
- Welcomed guests and managed seating arrangements to enhance dining experience.
- Explained menu options and facilities to inform guests.
- Took orders and served food and beverages efficiently.
- Answered menu-related questions and provided recommendations as requested.
- Communicated directly with kitchen staff to ensure timely service.
- Coordinated with teammates for prompt and effective service delivery.
F&B SERVICE EXPERT
St. Regis Saadiyat Island Resort (Buddha Bar Beach & Pool and Beach)
Abu Dhabi, United Arab Emirates
04.2022 - 12.2023
- Facilitated seating arrangements and provided information on amenities to enhance guest experience.
- Explained menu options and hotel facilities to inform guests effectively.
- Took orders and served food and beverages to guarantee satisfaction.
- Responded to menu inquiries and offered tailored recommendations as required.
- Executed side station duties to uphold efficient mise-en-place for subsequent operations.
WAITER
CENTRO WAHA BY ROTANA
Riyadh, Saudi Arabia
10.2017 - 10.2019
- Managed seating arrangements for guests to ensure smooth operations.
- Served food and beverages, delivering exceptional dining experiences.
- Conducted regular check-ins with guests to address concerns promptly.
- Provided menu information and recommendations to enhance guest satisfaction.
- Adhered to proper meal course sequences during service.
- Supported hosts and hostesses in greeting and thanking guests.
- Communicated effectively with kitchen staff to ensure timely service.
- Collaborated with teammates to optimise service efficiency.
Intern, Food and Beverage Service
Atlantis The Palm
Dubai, United Arab Emirates
07.2016 - 02.2017
- Prepared mise en place for events in store.
- Arranged ballroom setup according to event order specifications.
- Configured food and beverage stations as per guest-selected menu.
- Acquired skills in taking food and beverage orders and serving accordingly.
- Gained experience in various banquet setups, including weddings and meetings.
- Completed Banquet Level 1, Level 2, and bar training courses.
- Participated in departmental inventory processes to ensure accuracy.
- Maintained workplace cleanliness to uphold highest standards.
Trainee
Grand Hyatt
Goa, India
09.2015 - 01.2016
Education
Bachelor in Hotel Management - Hotel Management
WESTIN COLLEGE OF HOTEL MANAGEMENT
INDIA 03.2014 - 02.2017
Higher Secondary Certificate - Arts
Mar Gregorios Memorial School (MGM) in Rourkela, Odisha
INDIA 01.2012 - 12.2014
Secondary School Certificate - Arts
St. Mary's School ICSE Board in Rourkela, Odisha
INDIASkills
- Microsoft Office Suite
- Word processing
- Language proficiency
- Knowledge of learning styles
- Restaurant software utilization
- Patient and calm nature
- Serving techniques
- Meal recommendation
- Handling difficult customers
Accomplishments
- Employee of the month -May 2025, From The First Group Hospitality.
Affiliations
- Playing Cricket
- Listening Music
- Watching Movies
Personal Information
- Date of birth: 04/12/1994
- Gender: Male
- Nationality: Indian
Languages
English
Advanced
Hindi
Native
Timeline
WAITER
SOLUNA RESTAURANTS & BEACH CLUB
02.2025 - Current
AMBASSADOR
EMAAR ADDRESS SKYVIEW
12.2023 - 01.2025
F&B SERVICE EXPERT
St. Regis Saadiyat Island Resort (Buddha Bar Beach & Pool and Beach)
04.2022 - 12.2023
WAITER
CENTRO WAHA BY ROTANA
10.2017 - 10.2019
Intern, Food and Beverage Service
Atlantis The Palm
07.2016 - 02.2017
Trainee
Grand Hyatt
09.2015 - 01.2016
Bachelor in Hotel Management - Hotel Management
WESTIN COLLEGE OF HOTEL MANAGEMENT
03.2014 - 02.2017
Higher Secondary Certificate - Arts
Mar Gregorios Memorial School (MGM) in Rourkela, Odisha
01.2012 - 12.2014
Secondary School Certificate - Arts
St. Mary's School ICSE Board in Rourkela, Odisha