ABHILASHA SINGH

Detail-oriented and results-driven Quality Assurance (QA) professional with over 7+ years of experience in software testing and quality assurance. Proficient in a variety of testing methodologies including manual, automated, and performance testing. Adept at identifying and resolving issues, improving software quality, and ensuring that products meet user requirements and industry standards. Demonstrated expertise in using testing tools such as Selenium, JIRA, Cypress,Testrail etc, and a strong understanding of the software development lifecycle (SDLC). Proven ability to work collaboratively in fast-paced environments and contribute to the successful delivery of high-quality software products.

• Certification of Salesforce Customer 360 (Data Manager) By Udemy

Rising Star Award (Dew Solutions )

Lead a team to streamline the test Execution process for a major Software update and database refresh, resulting in a 20% decrease In go-to-market time.

On-The-Spot-Team-Award ( Dew Solutions )

Received the 'on-the-spot-team-award' at Dew solutions for bug-free delivery of project with critical new enhancement into deadline .

Quality Excellence Award ( Infodart Technologies)

Received the 'Quality Excellence' award at Infodart Technologies for outstanding performance in maintaining the highest QA standards.

• OMSR Client -Itradenetwork USA Domain- Retail

  The project aimed to enhance the retail company's day to day  process . Key deliverables include real-time dashboards for monitoring sales and inventory, predictive models for demand forecasting and customer segmentation,item catalog management and personalized marketing tools. The project is expected to increase customer retention, streamline operations, and boost profitability through data-driven insights and strategic decision-making.

• Responsibility Create test cases and test scripts based on functional and non-functional requirements.
• Perform various types of testing, including unit testing, integration testing, system testing, and user acceptance testing (UAT).
• Execute test cases and document the results.
• Identify, log, and track defects, and ensure they are resolved.
• implement automated test scripts and update and maintain the test script.

 POPERTYSERVICES-LEASING & FITOUT MANAGEMENT  Domain - Real State,[ Salesforce ] - 

Leasing & Fitout Management Sales Cloud Project aims to streamline and optimize the leasing and fitout processes for property management companies by leveraging Salesforce Sales Cloud. The project focuses on improving customer relationship management (CRM), enhancing the sales pipeline, and integrating fitout management to provide a comprehensive solution for managing commercial and residential property leasing and fitout activities. its provide automate the leasing process from inquiry to contract signing, including tenant background checks, document management, and approval workflows.      

• Responsibility - Determine which functionalities within the Sales Cloud, such as leasing management, fitout management, tenant portals, and reporting, need to be tested. This includes both standard Salesforce features and custom developments.
• Execute test cases to validate the core functionalities of the leasing and fitout management system, including tenant onboarding, lease management, and fitout tracking.
• Conduct regression testing to ensure that new changes, customizations, or updates do not negatively impact existing functionalities.
• Use JIRA defect tracking tool to record any issues identified during testing. Provide clear descriptions and steps to reproduce the defect.

RPOS-CRM   [Client-Pinelabs], Salesforce - The RPOS-CRM project for Pinelabs involves the implementation and testing of Salesforce Sales Cloud, specifically tailored to manage the end-to-end processes of lead management, lead conversion, account management, and the activation of Point of Sale (POS) and Value-Added Services (VAS). The project aims to optimize and streamline Pinelabs' sales and customer relationship management processes, ensuring efficiency, accuracy, and scalability.

• Responsibility - Verify that leads are captured correctly from various sources.
• Verify that leads can be converted into accounts and opportunities.
• Cover all functionalities of the Salesforce Sales Cloud implementation, including lead management, lead conversion, account management, POS & VAS activation, and reporting.
• Test the complete Salesforce solution in its entirety to verify that all components work together as intended.
• Ensure seamless data flow and interactions between Salesforce and other integrated systems.

Oracle ORPOS & Xstore [client - Max], Retail POS - The Oracle Xstore project involves deploying Oracle Xstore, a comprehensive retail management solution designed to enhance in-store operations, improve customer service, and streamline point-of-sale (POS) processes. The project focuses on implementing Oracle Xstore to support seamless sales transactions, effective inventory management, and robust customer engagement across retail locations. This solution aims to integrate with existing systems, providing real-time data synchronization and a unified view of store operations.

• Responsibility - Testing Cover all aspects of Oracle Xstore, including point-of-sale (POS) transactions, inventory management, customer interactions, and integration with other systems.
• Develop Test case and Execute cases and performed Database , functional , Regression testing .
• Report all the issue into Bugzilla .
• Demo to client and work with Real user of store .