ABHIMANYU VIKRAM
Dubai
Summary
Energetic and personable with a natural talent for exceptional customer service and problem-solving. Deep understanding of guest relations and hospitality, excelling in effective communication and task organization. Committed to creating memorable experiences and ensuring utmost guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge/Bell Man
Grand Cosmopolitan Hotel
04.2023 - Current
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
Food and Beverage Associate
Best Western
06.2022 - 02.2023
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Trained new staff members on company policies and procedures.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Utilized POS system to receive and process food and beverage orders.
Food and Beverage Trainee
Shangri-La Barr Al Jissah
10.2018 - 04.2019
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Contributed to team meetings with suggestions for service improvements.
Education
Master of Business Administration - Marketing Management
Chandigarh University
Mohali, India04.2023
Bachelor of Science - Hotel Management and Catering Technology
Chandigarh Group of Colleges
Mohali, India05.2020
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Cash Handling
- Reservation
- Opera PMS
- MS Office
- Front Desk Operation
- Interpersonal Skills
- Quick Learner
- Communication
Certification
- Basic Fire Safety Certification
- First Aid Certification
- Food Production Certification
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Hobbies and Interests
- Listening to music
- Playing chess
- Running
Personal Information
- Father's Name: Mr. Fateh Singh
- Date of Birth: 01/02/99
- Nationality: Indian
- Marital Status: Single
Timeline
Concierge/Bell Man
Grand Cosmopolitan Hotel
04.2023 - Current
Food and Beverage Associate
Best Western
06.2022 - 02.2023
Food and Beverage Trainee
Shangri-La Barr Al Jissah
10.2018 - 04.2019
Master of Business Administration - Marketing Management
Chandigarh University
Bachelor of Science - Hotel Management and Catering Technology
Chandigarh Group of Colleges
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