ABHINAV K V
Dubai
Summary
Experienced Network Engineer with a strong background in network design, escalation support, network administration, and systems administration. Proficient in providing technical support, overseeing network operations, and ensuring the smooth functioning of enterprise-wide area networks in multi-platform and high-uptime Data Center environments. Adept at troubleshooting complex network issues and implementing effective solutions to optimize network performance. Committed to delivering reliable and efficient network services to support business operations and enhance overall productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
E-Solutions LTD
10.2024 - 02.2025
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Walked individuals through basic troubleshooting tasks.
- Configured and installed computer systems for other sub-organizations.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
Desktop Support Engineer
Kaizen IT Services
03.2023 - 01.2024
- Working for IBM in payroll of Kaiszen IT Services as desktop support engineer for Incometax of India at location of Kormangala,Bangalore also taking care of the website support and giving support for all hardware & software components in the workspace of income tax of india
- Now i am also taking care of all active directories and the server, firewall of the workspace with my team including 4 members
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
CCTV & Mother Board Technician
Excellent Group of Companies
08.2018 - 08.2022
- Troubleshot and resolved technical issues, ensuring optimal functionality of installed CCTV systems.
- Monitored CCTV systems to identify and respond to security breaches, improving overall security response times.
- Implemented CCTV systems and access control measures, enhancing the overall security posture of the organization.
- Increased system longevity with proper maintenance of CCTV equipment, including cleaning and software updates.
- Strategically implemented new computer projects and hardware installations to improve workflow for 90 employees.
Network Asst (IT)
Apollo corporate
08.2021 - 03.2022
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Walked individuals through basic troubleshooting tasks.
- Configured and installed computer systems for other sub-organizations.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
Education
DIPLOMA -
IN COMPUTER ENGINEERING & IT INFRASTRUCTURE
Kerala, India01.2021
Skills
- Data backup and recovery
- Windows operating system
- Remote desktop support
- End user support
- Application installations
- Help desk experience
- Ticketing system proficiency
- Technical support
- Printer and peripheral support
- Software installation
- Hardware installation
- System administration
- Active Directory management
- Network connectivity
- Customer service
- IT security management
- Data security
- Hardware and software upgrades
- Operating systems
- MS Outlook
- Ms excel
- Camera installation
Certification
- CISCO - CCNA
- AWS - Cloud Computing
- FN plus - Google Entry Level (Coding)
Languages
English
Hindi
Kannada
Malayalam (Mother tongue)
Timeline
Desktop Support Engineer
E-Solutions LTD
10.2024 - 02.2025
Desktop Support Engineer
Kaizen IT Services
03.2023 - 01.2024
Network Asst (IT)
Apollo corporate
08.2021 - 03.2022
CCTV & Mother Board Technician
Excellent Group of Companies
08.2018 - 08.2022
DIPLOMA -
IN COMPUTER ENGINEERING & IT INFRASTRUCTURE
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