Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Hi, I’m
Abhinav Wasan
Dubai,UAE
Summary
Overview
14
years of professional experience
2
years of post-secondary education
Work History
Pine Labs Pvt LtdNoida, India
Manager Pay Later
02.2023 - 04.2024
Job overview
- Collective 8 brand handling which included Mobile, Smartwatches & Laptops
- Establish and maintain strong relationship with existing and new brands and Merchants
- Daily market visit to identify challenges at ground level
- Monthly state visits to meet Brand state heads for business growth
- Scheduling meet with OEM Affordability Head to discuss for a ongoing and upcoming schemes for business growth
- PAN India OEMs POS (Point of Sale) activation and deactivation within a TAT
- Managing day to day operations including planning, Query resolution, Brand Mapping, market visits, day end reporting
- Monthly scheme Pre-Requisite preparation for a operations team
- New brand onboarding initiation via calls, visits
- New product launched UPI instant cash back for the underperforming brands which resulted in increased sales volume
- Coordinating with creative team to prepare Monthly scheme creatives & festive special creatives
- Organizing Training for ground level staff to brief them about Affordability schemes, mapping request, ICB & ISV, UPI activation, PBL Activation
- Sharing scheme knowledge and training to TLs, ASM, TSM, RSM & BMs keeping a scheme awareness at all level
- Provide support to Brand in collaborating with issuers for co - funding
- Ensure monthly invoicing is done to OEM on time and getting same cleared within a agreed time line
- New POS deployment / Merchant Onboarding
- Emphasis on Dead stores and sporadic store getting live
- ISP staffing done for ISP Team
- Conducted periodic performance reviews for direct reports.
- Planned revenue generation strategies designed for growth.
- Streamlined processes to improve and optimize office operations.
- Represented organizations at seminars, conferences and business events.
Aptronix ( Premium Lifestyle & fashion Pvt Ltd)Noida, India
Apple Store Manager
03.2022 - 02.2023
Job overview
- Managed cash and reconciled tills with rigorous security measures
- Delegated work based on sales targets and individual employee strengths
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations
- Evaluated team performance and handled disciplinary actions
- Trained and supervised team to deliver on store sales targets
- Strengthened team performance by attracting and developing top talent
- Completed audits and risk assessments to achieve regulatory compliance
- Prepared sales reports and reconciled accounts with strong finance management skills
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties
- Resolved complex customer enquiries, disputes and complaints.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Challenged and inspired team members to achieve business results.
Unicorn Infosolutions Pvt LtdNew Delhi, India
Apple Store Manager
09.2017 - 03.2022
Job overview
- Managed cash and reconciled tills with rigorous security measures
- Coached and mentored store team members to achieve multiple promotions
- Reorganised sales floor to improve visual merchandising displays
- Revamped store appearance and displays to reflect seasonal trends and promotions
- Delegated work based on sales targets and individual employee strengths
- Empowered sales team to maximise sales revenue and exceed corporate goals
- Evaluated team performance and handled disciplinary actions
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing
- Trained and supervised team to deliver on store sales targets
- Improved store ranking by identifying performance gaps
- Completed audits and risk assessments to achieve regulatory compliance
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Completed opening and closing procedures each day.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
Mannat Haveli ( Group Of Mannat Hotels)Murthal, India
General Manager
10.2014 - 04.2017
Job overview
- Staff Recruitment
- Training and grooming of staff
- Heading the different department heads
- Sales Planning, promotional activities and marketing strategy
- Reconciling the receipts with Sales
- Preparing the sales reports for Management
- Planning for financial control
- Monitoring, reviewing and working on health and hygiene standards
- Vendor and Supplier Management
- Reviewing customer feedback and working on improvisation.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Implemented effective customer service procedures to encourage positive feedback.
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organisational compliance with applicable legislation and regulations.
- Worked with board of directors to establish objectives and decisively lead operations.
- Generated business, cost and employee reports to management.
- Set policies and processes outlining expectations on employee behavior at every level.
RIM - BlackBerry -DelhiNew Delhi, India
Senior Sales Executive
01.2012 - 01.2014
Job overview
- Educate customers with product features and benefits
- Enhance and implement the new market trends to increase the sales
- Handling the HNI customers
- Configuration of enterprise email
- Troubleshooting
- Preparing DSR and MSR report
- Attended skill enhance trainings through overseas trainers
- Guiding the new executives with product features and knowledge.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Generated new leads and opportunities to maximise revenue.
- Built rapport with new and existing customers to boost client retention.
- Proactively contacted prospective customers to increase sales.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Provided clear, accurate quotes and estimates to prospective clients.
- Identified prospect needs and offered appropriate products and services.
- Increased revenue through upselling and consistent contract renewals.
- Analysed industry and competitor trends to enhance sales strategy.
Sony Mobile - DelhiNew Delhi, India
Sales Executive
01.2010 - 01.2012
Job overview
- Customer handling
- Providing after sale services to customers
- Achieving the monthly targets
- Attending the product trainings
- Maintaining the customer details for sales records.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Understood customer needs to craft exceptional sales journeys.
- Carried out active selling from initial customer greeting.
Education
CMJ UniversityIndia
Bachelors Of Art from History
04.2009 - 04.2009
University Overview
SBV No2 India
CBSE (12th) from History
06.2008 - 05.2009
University Overview
DSS Delhi
AISSE from CBSE (10th) from History
06.2005 - 05.2006
University Overview
Skills
- Leadership skills
- Issue resolution
- Team motivation
- Coaching leadership
- SMART goal setting
- Customer Service
- Relationship Management
- Inventory management
- Performance Management
- Staff training and mentorship
- Operational planning
- Store Management
- Business development strategy
- Promotional campaigns
- Retail sales
- Self motivated
Custom
Custom
I Hereby declare that the statements information made above is true and correct to the best of my knowledge and belief.Personal Information
Personal Information
- Father's Name: Mr. Raj Kumar Wasan
- Date of birth: 06/12/89
- Marital status: Married
Languages
English
Fluent
Hindi
Native
Bengali
Elementary
punjabi
Elementary
Affiliations
Affiliations
- playing volleyball as a Center player
- Video Games
- Book Reading
- Road Trip
Timeline
Manager Pay Later
Pine Labs Pvt Ltd
02.2023 - 04.2024
Apple Store Manager
Aptronix ( Premium Lifestyle & fashion Pvt Ltd)
03.2022 - 02.2023
Apple Store Manager
Unicorn Infosolutions Pvt Ltd
09.2017 - 03.2022
General Manager
Mannat Haveli ( Group Of Mannat Hotels)
10.2014 - 04.2017
Senior Sales Executive
RIM - BlackBerry -Delhi
01.2012 - 01.2014
Sales Executive
Sony Mobile - Delhi
01.2010 - 01.2012
CMJ University
Bachelors Of Art from History
04.2009 - 04.2009
SBV No2
CBSE (12th) from History
06.2008 - 05.2009
DSS
AISSE from CBSE (10th) from History
06.2005 - 05.2006
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