Abhiram Karunakar Bajpai
Program Manager
Dubai
Summary
Experienced Program Manager skilled in managing cross functional projects related to strategy, risk & cost reduction. Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with advanced understanding of stakeholder management, data analysis & improving or setting up new policies. Brings 8 years of valuable expertise to forward company objectives.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Program Manager
Noon
Dubai
04.2022 - Current
- Managed strategic projects of Central Ops, Risk & Customer Experience with numerous sub-projects or workstreams.
- Revised Pre-Fulfillment Risk Order Confirmation Program. This included 5 sub programs, which were redesigned to improve efficiency & yield.
- Collaborated with Product team to create a New Delivery Estimate Engine – This improved Delivery time & reduced TAT breaches by 55%
- Managed Key Cost reduction Projects for Central Ops to reduce – Goodwill, Warranty & Operational Manpower cost.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Addressed and resolved financial, technical, and operational concerns by working with cross-functional stakeholders and program owners.
Manager, Risk Management
Amazon
Bengaluru
03.2020 - 04.2022
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Completed statistical reviews to uncover trends, patterns and variations.
- Encouraged cross functional stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control transactional & policy risks.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruit & cross trained analysts to expand the team's capabilities.
Escalation PM
Amazon
Bengaluru
03.2018 - 03.2020
- Managed Risk based Legal, Executive & Critical Social media Escalations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted Cross Functional Connects regularly to improve existing SOPs derived from VOC by Executive, Legal & Social media Escalations
- Performed RCAs to create anecdotes to reduce the Risk escalations.
- Established Abusive MOs for newly launched Amazon Pay India reducing losses & protecting genuine customers.
Senior Analyst - Risk
Amazon
Bengaluru
08.2015 - 03.2018
- Asses the high risk online transactions on the Platform & work on evolving the set SOPs
- Conduct Process refreshers and Weekly Team huddles towards process updates for bringing team to speed on all things process related.
- Manage Critical customer queries on risk enforcements
- Completed statistical reviews to uncover trends, patterns and variations.
Education
Bachelor of Technology - Electronics And Communication Engineering
Uttar Pradesh Technical University
Noida, India 08.2011 - 07.2015
Skills
Program leadership
undefinedCertification
Lean Six Sigma - Green Belt - KPMG
Timeline
Program Manager
Noon
04.2022 - Current
Manager, Risk Management
Amazon
03.2020 - 04.2022
Escalation PM
Amazon
03.2018 - 03.2020
Senior Analyst - Risk
Amazon
08.2015 - 03.2018
Bachelor of Technology - Electronics And Communication Engineering
Uttar Pradesh Technical University
08.2011 - 07.2015
Similar Profiles
Amro AledrissiAmro Aledrissi
Business development associate at noonBusiness development associate at noon
Abdelrahman AkramAbdelrahman Akram
Software Engineer at NoonSoftware Engineer at Noon
Mohammad Salman AhmadMohammad Salman Ahmad
Assistant Manager Logistics at NoonAssistant Manager Logistics at Noon