Abhisehk Bhatt
Dubai
Summary
Dedicated Customer Service Specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Andaz Dubai The Palm
11.2021 - Current
- Processed check-ins and check-outs, created reservations and processed special requests.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Coordinated with human resources department to handle payroll and personnel databases.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
- Assisted in training new team members on hotel policies and procedures, contributing to a cohesive front office team.
- Developed strong relationships with guests, resulting in repeat business and positive online reviews.
- Improved communication between departments by acting as a liaison between guests and hotel services such as concierge, maintenance, or event planning teams.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Hyatt Ahmedabad
04.2019 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Diploma in Hospitality Operations - Hospitality Administration And Management
ITM Institute of Hotel Management
India, Mumbai05.2018
BBA - Business
Gujarat Technological University
India, Gujarat12.2017
Skills
- Customer Service
- Multitasking and Organization
- Customer Data Confidentiality
- Adaptive Team Player
- Issue and Complaint Resolution
- Verbal and Written Communication
- Product Knowledge
- Upselling and Cross-Selling
- Staff Training
- Creative Problem Solving
- Team Development
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Stock Management
- Product Promotion
- Product Sales
- Money Handling Abilities
- Customer Relations
Certification
- HYSTAR platinum, HYATT Ahmedabad - Quarter 4 2019
- HYSTAR Gold, HYATT Ahmedabad - Quarter 1 2020
- HYSTAR Diamond, HYATT Ahmedabad - Quarter 1 2021
- Top check-in score, Andaz Dubai the Palm - May 2022
- Top Enroller, Andaz Dubai the Palm - October 2022
- Top Enroller of the Month, HYATT - October 2022
- Top check-in score, Andaz Dubai the Palm - November 2022
Timeline
Customer Service Representative
Andaz Dubai The Palm
11.2021 - Current
Customer Service Representative
Hyatt Ahmedabad
04.2019 - 08.2021
Diploma in Hospitality Operations - Hospitality Administration And Management
ITM Institute of Hotel Management
BBA - Business
Gujarat Technological University
- HYSTAR platinum, HYATT Ahmedabad - Quarter 4 2019
- HYSTAR Gold, HYATT Ahmedabad - Quarter 1 2020
- HYSTAR Diamond, HYATT Ahmedabad - Quarter 1 2021
- Top check-in score, Andaz Dubai the Palm - May 2022
- Top Enroller, Andaz Dubai the Palm - October 2022
- Top Enroller of the Month, HYATT - October 2022
- Top check-in score, Andaz Dubai the Palm - November 2022
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