Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Timeline
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Abhishek Arora

Abhishek Arora

New Delhi

Summary

Rational lead analyst with 8 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

8
8
years of professional experience

Work History

LEAD ANALYST

American Express
09.2018 - Current
  • Worked 3 years in collections - from early stage till late stage.
  • Worked for financial relief program during covid where we were providing payment plans to our card members.
  • Worked with underwriting and limit evaluation.
  • Since the past 2 years i have been closely working with risk management- functioning within the organization that aims to detect, manage, and hedge exposure to various risk stemming from the use of financial services such as money launderers and scammers.
  • Conducted training for new hires to upskill them with the process within Amex.
  • Improved overall team efficiency by streamlining processes and implementing new analytical tools.
  • Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
  • Enhanced data quality by developing comprehensive data validation processes and working closely with IT teams to address system issues.
  • Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
  • Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.

Personal Banker

Barclays
01.2017 - 08.2018
  • Day to day interactions with account holders to help them with their everyday banking needs.
  • Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
  • Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Enhanced interfaces to promote better functionality for users.
  • Selected for secondment role for 12 months as a Quality analyst.
  • Closely working with risk and audit.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Technical Advisor

Convergys
07.2016 - 01.2017
  • Represented Orange telecom in UK market. Providing technical support to consumers regarding their routers and internet services.
  • Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.

Education

BACHELOR OF COMMERCE -

Swami Vivekanand Subharti University
01.2023

HIGH SCHOOL DIPLOMA -

Cambridge School Srinivaspuri
New Delhi
01.2016

Skills

  • Microsoft Office
  • Multitasking
  • Analytical skills
  • Customer service
  • Credit & risk
  • Collections
  • Quality monitoring
  • Training & development

Accomplishments

  • Newcomer for Barclays'17.
  • Awarded for Integrity, Service and Stewardship at Barclays.
  • Best collector for 2019-2021 for collections at Amex.
  • Recognized for innovation and efficiency at Amex.

Languages

English
Hindi

Hobbies and Interests

  • Football
  • Snooker
  • Dancing
  • Cooking & Baking

Timeline

LEAD ANALYST

American Express
09.2018 - Current

Personal Banker

Barclays
01.2017 - 08.2018

Technical Advisor

Convergys
07.2016 - 01.2017

BACHELOR OF COMMERCE -

Swami Vivekanand Subharti University

HIGH SCHOOL DIPLOMA -

Cambridge School Srinivaspuri

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Abhishek Arora