Abhishek G
Dubai
Summary
Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve quality objectives. Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Ecesis BPO Services Pvt Ltd
Thiruvananthapuram
06.2013 - Current
- Conducted training sessions for employees on quality assurance processes, techniques.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitoring the internal projects and testing the new phases and providing the suggestions to improve
- Assist with client escalations and find solutions to the issues
Education
BBA - BBA
Madurai Kamaraj University
Madurai06-2020
Bachelor of Science - Electrical, Electronics And Communications Engineering
PRS College of Engineering
Thiruvananthapuram06-2012
Skills
- Cost Reduction
- Basic knowledge in Java and C
- Employee Performance Evaluations
- Product and service knowledge
- Project management abilities
- Staff Training and Development
- Total Quality Management
- Continuous Improvement
- Corrective Actions
- Performance monitoring
- Internal Auditing
Date of Birth
- DOB - 16/12/1990
Passport
- Passport number - U8112073
- Passport expiry - 07/10/2030
Projects
- Autobpo: This is an automated software which automatically completes the research part of the production process at the organization
- Autoentry: This is software which helps complete the data entry part of the production process at the organization
- TFS Revision Module: Integration of revision monitoring and processing through the Tech Flow Software
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Hindi
Intermediate (B1)
B1
Reference
- Achu G (Operations Manager at Ecorgy Solutions P Ltd) - +919567837854
- Pradeep M (Center Manager at Ecesis BPO Services P Ltd) - +918098212755
Timeline
Assistant Manager
Ecesis BPO Services Pvt Ltd
06.2013 - Current
BBA - BBA
Madurai Kamaraj University
Bachelor of Science - Electrical, Electronics And Communications Engineering
PRS College of Engineering