Abhishek khawas
Dubai,UAE
Summary
Well-qualified guest experience proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
CSR
Abdullah Al Othaim leisure & tourism
Dubai, UAE
12.2019 - 11.2023
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Processed inbound customer calls, providing information on service or product upgrades
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Processed high-value payments with meticulous accuracy.
- Maintained compliant documentation on Intercard for reliable company records.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Waiter
Trisara Restaurant
Kathmandu, Nepal
08.2017 - 02.2019
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
High School Diploma - Buisness studies
Balmiki Lincoln
Jhapa,Nepal 04.2017 - 05.2019
Skills
- Sales enquiry handling
- Sales negotiating
- Telephone skills
- Product sales optimisation
- Credit card processing
- Complaint handling
- Adaptive team player
- Microsoft Office
- Team management
- Customer sales support
- Problem solver
- Cash handling
- Shipping and receiving
- Invoicing and receipts
- Stock issue resolution
- Staff education and training
- Outstanding customer service
- Excel proficiency
- Inventory control
- Store maintenance
- Sales expertise
- Written and verbal communication skills
- Basic computer knowledge
- Fashion knowledge
- Stock management
- Customer service expert
- POS systems expert
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Timeline
CSR
Abdullah Al Othaim leisure & tourism
12.2019 - 11.2023
Waiter
Trisara Restaurant
08.2017 - 02.2019
High School Diploma - Buisness studies
Balmiki Lincoln
04.2017 - 05.2019
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