Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
GeneralManager
Abhishek Nandan Singh

Abhishek Nandan Singh

Al Fujairah City,United Arab Emirates

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast paced restaurant. High-volume dining, customer service and cash handling. Able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Food and Beverage Associate

Fortis Hotel Fujairah
Fujairah, Uae
10.2021 - Current
  • Welcoming, Greeting and Escort guests to their seats .
  • Taking customer order and delivering food and beverages; Making menu recommendations, answering questions and sharing additional information with restaurant .
  • Making Buffet Arrangements.
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Inform customers about the day's specials .
  • Up-sell additional products when appropriate .
  • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Communicate order details to the Kitchen Staff.
  • Arrange table settings and maintain a tidy dining area.
  • Deliver checks and collect bill payments.
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations.
  • Provide excellent customer service to guests
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Processed sales, exchange and refund transactions efficiently to reduce customers waiting times.
  • Performed accurate cash counts at store opening and closing.
  • Answer incoming calls to the restaurant and provide appropriate service.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Helped customers obtain specialized help for refunds and exchanges.
  • Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.
  • Established positive rapport by maintaining convenient contact with VIPs and regular guests throughout their stay.
  • Developed and delivered efficient management of feedback process to inspire continuous improvement across hotel services.
  • Encouraged mutual trust, respect and cooperation among team members.
  • Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
  • Professional phone etiquette; able to handle multiple phone calls and tasks simultaneously.


Room Service Order Taker

Fortis Hotel
Al Fujairah City, United Arab Emirates
04.2022 - Current
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
  • Work harmoniously and professionally with co-workers and supervisors
  • Completed customer orders with speed and accuracy.
  • Communicate over the telephone in the standard manner to promote a high degree of guest's satisfaction
  • Collects money by cash or credit card payments and post the bill to room.

Guest Relations Executive

Vistara Lounge IGI Airport, New Delhi
New Delhi, India
01.2020 - 05.2020
  • To greet each guest, who enters through the main door, with a warm smile and make every effort to address by their name. To give a warm welcome and sincere farewell to guests arriving.
  • Escort them to the VIP lounge after verifying their access permissions.
  • Notified guests to flight arrivals and departures.
  • Informed guests of all different membership options.
  • Supported team members in handling complex guest enquiries and concerns.
  • Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
  • Assist with all other needs for customer satisfaction.
  • Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.
  • Coordinated efficiently with departments to champion consistently high level customer service.

Food And Beverage Server

The Forestta Restaurant - Gurgaon
Gurgaon, India
05.2019 - 12.2019
  • Ensure the guest feels important and welcome in the restaurant.
  • Checked in guests served drinks and food.
  • Optimised guest experience, checking in with guests to assure satisfaction with each course and beverage.
  • Smoothened shift transitions by resetting F&B areas for next service.
  • Shared menu knowledge to effectively assist guests with questions and special requests.
  • Reduced guest risks by understanding and clearly communicating allergies and intolerances.
  • Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.

Education

Diploma of Education - AVIATION ,HOSPITALITY AND RETAILS

AUSTIN INSTITUTES
JALANDHAR , PUNJAB
05.2018 - 05.2019

12TH - COMMERCE

GOVT.SENIOR SECONDARY SCHOOL PADDI SURA SINGH
PUNJAB, INDIA
04.2017 - 03.2018

Skills

  • Credit and debit processing
  • Sales techniques
  • Product inventory maintenance
  • Customers advising
  • Service knowledge
  • Point Of Sale system operation
  • Spirits knowledge
  • Cash handling policies
  • Moving and handling
  • Microsoft Excel
  • Complaint handling
  • Food Hygiene
  • Complaint resolution

Languages

English
Native
Hindi
Native
Punjabi
Native

Affiliations

  • Playing Chess
  • Playing Cricket
  • Listening Music

Timeline

Room Service Order Taker

Fortis Hotel
04.2022 - Current

Food and Beverage Associate

Fortis Hotel Fujairah
10.2021 - Current

Guest Relations Executive

Vistara Lounge IGI Airport, New Delhi
01.2020 - 05.2020

Food And Beverage Server

The Forestta Restaurant - Gurgaon
05.2019 - 12.2019

Diploma of Education - AVIATION ,HOSPITALITY AND RETAILS

AUSTIN INSTITUTES
05.2018 - 05.2019

12TH - COMMERCE

GOVT.SENIOR SECONDARY SCHOOL PADDI SURA SINGH
04.2017 - 03.2018

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Abhishek Nandan Singh