Abhishek Pulickal Shaji
Team Manager
Deira
Summary
A dynamic problem-solver with a passion for transforming challenges into opportunities. Result -Driven Individual with over 4 years of experience in retail sales leadership. Skilled in team management, Sales performance analysis, Visual merchandising and customer satisfaction. Proven ability to exceed sales targets and maintain operational excellence by coordinating with vendors and suppliers and maintaining accurate inventory levels. Proactive planner and problem solver.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Team Manager
PRIMARK
03.2023 - 04.2025
- Managed high touch support and liaised with product and Visual Merchandising teams to resolve high-impact customer issues quickly and thoroughly..
- Identifying the customer pain products and resolving with higher management teams to improve customer quality
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales..
- Operate the POS (point-of-sale) system to scan items, process payments (cash, card, mobile), and issue receipts.
- Asking customers for Primark feedback and promoting the click and collect as they would be aware of the new products.
- Trained new hires in product knowledge, customer service, and company policies
- Ensured full compliance with safety standards and regulatory requirements, including transport regulations, handling procedures, and workplace safety protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Part of a team which helps in setting up a new Primark store in Bradford, opened in September 2024.
- Assisted customers in navigating company website and placing online orders in click and collect website improving overall user experience.
- Was part of Primark Wellbeing committee and charity.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Junior Engineer
Maritime Norinco India Pvt limited
01.2021 - 01.2022
- Has undertaken the project of Indian Navy Ship Vikrant.
- Worked in collaboration with the Fleet Engineering and Compliance team and with Machinery of Defense Customers.
- Examine all the works (Welding) are done on American Bureau of shipping basis.
- Met with clients to oversee installation, operation, and maintenance of equipment for all local parts.
- Managing and handling the flow of day-to-day procurement operations for a location based in Netherland.
- Collaborated with a team of 200 plus contractors to complete projects with deadline and 5% on budget on average.
- Plan and establish work schedules, assignments, and production sequence to meet production goals.
- Analyzed competing priorities, financial/resource constraints, and schedule considerations to determine cost and benefits of change request.
Site Engineer
WESTERN IDMC
08.2018 - 12.2019
- Worked in the project of ICGS Samarth and in ship repair of ICGS VIKRAM.
- Planned and established work schedules, assignments and produce sequence to meet production.
- Maintained a production error rate consistently below 3% through precise attention to detail and expert care.
- Developed, coordinated, and monitored all aspects of production including selection of manufacturing methods, fabrication, or operations of production designs.
Education
BACHELORS - MECHANICAL ENGINEERING
Vidhya Vardhaka College of Engineering
08.2013 - 07.2017
Master of Science - Supply Chain Management
ANGLIA RUSKIN UNIVERSITY
01.2022 - 05.2023
Skills
- MS Office (Word, Excel, Power point, Outlook, SAP)
- Customer service Excellence
- Analytical skills
- Decision Making
- Knowledge of Regulation and Compliance
- Organization and Time Management
- Communication and Interpersonal Skills
- Decision Making Process
- Merchandising & planning fundamentals
- Problem Solving
- Inventory Management
Timeline
Team Manager
PRIMARK
03.2023 - 04.2025
Master of Science - Supply Chain Management
ANGLIA RUSKIN UNIVERSITY
01.2022 - 05.2023
Junior Engineer
Maritime Norinco India Pvt limited
01.2021 - 01.2022
Site Engineer
WESTERN IDMC
08.2018 - 12.2019
BACHELORS - MECHANICAL ENGINEERING
Vidhya Vardhaka College of Engineering
08.2013 - 07.2017
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