Abhishek Raveendran
Dubai,UAE
Summary
Dedicated IT Support Engineer with hands-on experience in data center operations, including server maintenance, rack and stack, structured cabling, and infrastructure monitoring. Worked closely on the setup and relocation of enterprise data centers, contributing to seamless deployments in high-demand environments. Known for staying calm under pressure, responding quickly to incidents, and delivering consistent support in fast-paced, SLA-driven settings. Practical, reliable, and focused on maintaining uptime and operational efficiency.
Overview
8
8
years of professional experience
Work history
IT Support Engineer
Noon.com
Dubai
01.2025 - 05.2025
- Daily support and monitoring of all data center operations including network hardware, power distribution, environmental monitoring, and security systems.
- Part of the core team that successfully implemented and commissioned a large-scale data center infrastructure in Noon’s Mega Warehouse.
- Performed installation, configuration, and racking of servers, switches, routers, and cabling.
- Worked with racking and stacking of equipment in the new hub and documentation.
- Performed task assignment, scheduling, and review of work throughout the data center project and maintenance life cycle.
- Maintained and updated detailed data center documentation including rack layouts, cabling diagrams, and inventory lists.
- Diagnosed and resolved incidents related to hardware failures, network connectivity, and environmental issues.
- Supported all break-fix operations and hardware replacements according to defined SLAs.
- Collaborated with vendors for warranty claims, hardware procurement, and issue escalations.
- Monitored power and cooling systems to ensure optimal operating conditions.
- Used Jira for ticketing, incident tracking, and change management workflows.
- Promoted safety and security best practices during infrastructure maintenance activities.
- Managed spare parts and equipment inventory with proper lifecycle documentation.
IT Support Engineer
Data Direct LLC
Dubai
10.2022 - 01.2025
- Provided direct support for daily data center operations including monitoring, physical hardware support, and environmental management.
- Played a key role in the successful implementation of a full office relocation, including setting up the new data center and Intermediate Distribution Frames (IDFs).
- Performed rack and stack of new equipment, patch panel connections, and asset tagging.
- Supported structured cabling activities and conducted physical audits of data center inventory.
- Assisted in preventive maintenance activities and collaborated with vendors for onsite fixes.
- Logged and tracked tickets using Summit AI and CA tools, ensuring timely resolution in line with SLA.
IT Service Desk Analyst [Contract]
Kyndryl C/o Tann utility technologies
08.2021 - 06.2022
- Company Overview: @ Bangalore International Airport, India
- Provided on-site support for the airport's data center operations including physical server checks, patching, and incident resolution.
- Acted as escalation point for L1 issues; resolved incidents involving O365, MFA, and network connectivity.
- Managed user access via Azure AD and Exchange admin center.
- Monitored data center environmental conditions and ensured adherence to standard operating procedures.
- Logged, tracked, and documented tickets; maintained detailed troubleshooting records.
- @ Bangalore International Airport, India
IT Service Desk Engineer [Contract]
CMS IT Services
12.2018 - 08.2021
- Company Overview: @ TCS - Bangalore International Airport
- Provided support for airport data center infrastructure including patching, hardware troubleshooting, and coordination with the network/server teams for escalations.
- Monitored physical equipment and environmental metrics to ensure uninterrupted operations within the data center.
- Performed regular preventive maintenance activities in the airport data center to ensure compliance and avoid service disruptions.
- Provided L2 support for O365, Windows 10, and MS Teams environment.
- Diagnosed hardware and connectivity issues, assisting remote users and local staff.
- @ TCS - Bangalore International Airport
Application Support Engineer
Smartcoin Financials Pvt Ltd
Bangalore
04.2017 - 09.2018
- Troubleshot backend application issues and created resolution documentation.
- Liaised with clients for system setup, support, and ticket-based issue resolution.
- Monitored application health and ensured service availability by coordinating with development and QA teams.
- Executed SQL queries for data validation and to assist in user request resolutions.
- Maintained logs and documentation of incidents, changes, and resolutions related to the app environment.
- Handled UAT support and performed routine operational tasks for production applications.
Education
Bachelor of Computer Application - Computer Science
T John Group of Institutions(Bangalore University)
BangaloreSkills
- Data Center Infrastructure Management (DCIM)
- Rack and Stack
- Fiber and Copper Cabling (CAT6, LC/SC)
- Power Distribution Units (PDU)
- UPS
- CRAC systems
- Server and Network Equipment Troubleshooting
- Windows Server Administration
- MFA
- Incident response handling
- Security compliance awareness
- Intune (MDM)
- Ticketing Tools: Summit AI
- CA
- JIRA
- Network Diagnostics (LAN/Wi-Fi, cabling, patching)
- Hardware Support & Peripheral Management
- DNS
- DHCP
- ITIL frameworks
- Technical documentation competency
Languages
English
Malayalam
Hindi
Tamil
Timeline
IT Support Engineer
Noon.com
01.2025 - 05.2025
IT Support Engineer
Data Direct LLC
10.2022 - 01.2025
IT Service Desk Analyst [Contract]
Kyndryl C/o Tann utility technologies
08.2021 - 06.2022
IT Service Desk Engineer [Contract]
CMS IT Services
12.2018 - 08.2021
Application Support Engineer
Smartcoin Financials Pvt Ltd
04.2017 - 09.2018
Bachelor of Computer Application - Computer Science
T John Group of Institutions(Bangalore University)
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