Abhner Barretto
Dubai
Summary
Enthusiastic Personality with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
3
3
years of professional experience
Work History
Insurance Coordinator-Retail General Accident
Orient Insurance PJSC-Alfuttaim
07.2023 - 06.2024
- Administer online issuance, amendments, and cancellations of policies for Travel Agents, Brokers, and Direct customers
- Handle policy extensions, provide support for queries, and manage Debit/Credit Notes and refund statuses with finance
- Conduct monthly renewals for retail and corporate travel policies.
- Ensure timely renewals for Relationship Managers, Business Development Managers, and all channels.
- Send monthly renewal reminders to brokers and direct clients for corporate and Group-Travel, Home and Personal Accident Policies
- Prepare Quotations and policy documents, notify Reinsurance of member changes and passport updates: As part of the Underwriting Process for corporate, group and retail policies
- Submit monthly Bordereaux reports for UAE, Bahrain, and Oman regions, including Retail Policies for Re insurer payment.
- Manage fronting policies for travel platforms like Make My Trip, Visa Facilitation Services, Car-trawler - Emirates, Oman Air, and Kuwait
Marketing Research and Financial Analyst Trainee
MARC (Mangal analytics and Research Consultancy)
01.2023 - 03.2023
- Actively participated in data collection and analysis efforts, specifically focused on market trends in consumer behaviour and competitor analysis, contributing to valuable insights and findings
- Collaborated with marketing and financial teams to execute research projects supporting business objectives
- Developed skills in marketing research, financial analysis, and data analysis through hands-on experience and training
- Attended meetings where I was required to provide input for various client projects.
Business Development manager
Emart supermart store
08.2022 - 01.2023
- Conducted customer feedback analysis to identify areas for improvement and enhance the shopping experience
- Resolved customer complaints and grievances to maintain high levels of customer satisfaction
- Organized and executed promotional events during festive occasions to increase sales and attract customers
- Collaborated with sales staff to manage customer needs and ensure smooth store operations
- Managed product inventory by inspecting for expiration and damage, maintaining stock levels, and ordering fast-moving products
- Provided training to new staff members to deliver exceptional customer service and support store operations
- Monitored computer systems and cash registers to ensure they are functional and addressed any technical issues that arise
- Managed inventory levels and ordered essential supplies and stationery to maintain efficient store operations
- Renewed product and safety licenses to ensure compliance with regulations
- Supervised cash registers to ensure accuracy in transactions.
Accounting Intern
P.J. PRABHUDESAI & CO. CHARTERED ACCOUNTANTS
08.2021 - 09.2021
- Undertaking miscellaneous duties of handling Purchase Registers, Sales Registers and Preparation of Trial Balance
- Managing the office in the absence of the superiors.
Education
Masters Of Commerce programme(M.Com) - Business Management
Rosary College of Commerce And Arts
Bachelors Of Commerce(Honours) - Cost Accounting
Rosary College of Commerce And Arts
Higher Secondary School Examination (HSSE) -
Our Own High School Boys(CBSE)
Secondary School Examination (SSE) -
Our Own High School Boys(CBSE)
Online Courses
Skills
- Proficiency-Verbal and communication skills
- Ability to Prioritize tasks as per deadlines
- Proficiency-Verbal and communication skills
- Time management
- Team Player
- Customer Service
- Team Leadership
- Multitasking
Timeline
Insurance Coordinator-Retail General Accident
Orient Insurance PJSC-Alfuttaim
07.2023 - 06.2024
Marketing Research and Financial Analyst Trainee
MARC (Mangal analytics and Research Consultancy)
01.2023 - 03.2023
Business Development manager
Emart supermart store
08.2022 - 01.2023
Accounting Intern
P.J. PRABHUDESAI & CO. CHARTERED ACCOUNTANTS
08.2021 - 09.2021
Masters Of Commerce programme(M.Com) - Business Management
Rosary College of Commerce And Arts
Bachelors Of Commerce(Honours) - Cost Accounting
Rosary College of Commerce And Arts
Higher Secondary School Examination (HSSE) -
Our Own High School Boys(CBSE)
Secondary School Examination (SSE) -
Our Own High School Boys(CBSE)
Online Courses
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