Abigail Agbemakla
Dubai
Summary
Dedicated professional with expertise in VIP service and multi-course service, demonstrating strong communication and team leadership skills. Proficient in quality control, inventory management, and problem solving, ensuring efficient operations and customer satisfaction. Skilled in cash handling and knowledgeable in Excel, Word, and PowerPoint. Committed to leveraging these competencies to drive excellence in service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Head Waitress
Holiday Inn
02.2020 - 08.2022
- Led and motivated a team of 7+ wait staff, improving overall service efficiency by 20% and reducing guest wait times by an average of 10 minutes per table.
- Managed daily reservations and seating logistics for up to 100 guests per shift, maintaining an 80% repeat guest rate.
- Streamlined inventory practices, cutting waste by 15% and maintaining optimal stock levels.
- Boosted average check size by 12% through upselling and cross-selling techniques.
- Resolved guest complaints professionally, submitting reports to identify recurring issues and strengthen loyalty.
- Facilitated smooth coordination with kitchen and bar teams, cutting order errors and improving table turnover time by 10%.
- Ensured full compliance with health and safety standards, earning 100% scores during hygiene audits.
Waitress
Best Western Premiere
01.2016 - 01.2020
- Delivered personalized menu recommendations, resulting in 20% higher average check totals compared to team average.
- Ensured continuous guest satisfaction with proactive table check-ins and swift service.
- Maintained clean, organized dining spaces and executed deep-cleaning protocols daily.
- Partnered with colleagues to meet operational goals and exceed audit expectations.
- Authored a guide to specialty menu items, improving service speed and team knowledge.
- Supported teammates with closing duties, contributing to faster end-of-shift completion.
Education
Senior High School Certificate - Hospitality
West African Examination Certificate
Accra (Ghana)2015
Skills
- VIP Service
- Multi-Course Service
- Communication
- Team leadership
- Quality control
- Inventory Management
- Problem solving
- Cash Handling
- Knowledge of Excel
- Word
- PowerPoint
Hobbies and Interests
- Food & Beverage Pairing
- Event Planning
- Menu Tasting & Reviewing
- Mentoring New Hospitality Staff
- Volunteer Work
- Sports or Group Fitness
- Barista Training at Home
Timeline
Head Waitress
Holiday Inn
02.2020 - 08.2022
Waitress
Best Western Premiere
01.2016 - 01.2020
Senior High School Certificate - Hospitality
West African Examination Certificate