ABIGAIL APPEYNARH
Customer Service Representative
Dubai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer solution satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Service Specialist
kuehn nagel
dubai
04.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Recorded product or service failure complaints and notified appropriate departments.
- Developed customer service improvement initiatives to decrease customer wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with opening accounts and signing up for new services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Customer Service Representative
Atechy Technology
dubai
05.2021 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded proactively and positively to rapid change.
Customer Service Officer
Clarion Logistics
dubai
11.2018 - 12.2020
- Promoted company brand and unique offerings through personalized customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Associate
Stanbic bank Ghan
Accra,
01.2015 - 09.2018
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Arts
Ningo Senior High School
General
Bachelor of Science - Business Administration
Kwame Nkrumah University Of Science and Technology
No Degree - EMOTIONAL AND SOCIAL INTELLEGENCE
UCDAVIS
ONLINE 04.2001 -
Skills
Good communication skills
undefinedAccomplishments
- CUSTOMER SERVICE EXECUTIVE Established and monitored customer service standards by employing recognized and comprehensive benchmarks
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction
- Audited customer support procedures and collaborated across offices
- CLARION, FREIGHT REACH DUBAI
- SALES EXECUTIVE Analyzed past sales data and team performance to develop realistic sales goals
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Customer service 100%
- Communication Skills 100%
- Team Player 100%
- Leadership Skills 80%
- Project coordination 80%
- Sales expertise 80%
- Customer relations 80%
- IT background 80% 2019 - 2020 2021 -
- Current
- Reading
- Sports
- DUBAI HOLDINGS
- SALES AND CUSTOMER SUPPORT MANAGERS Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Drove sales by developing multi-million dollar contract sales
- Created and implemented new business opportunities by utilizing strategic networking strategies
- ATECHY TECHNOLOGIES
- WEB DEVELOPER TRAINEE Drafted customized layout and wireframes based on predetermined parameters and expectations
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and
- JSON coding
- Applied latest emerging technology, software and project application trends to update and maintain site applicability.
Timeline
Customer Service Specialist
kuehn nagel
04.2022 - Current
Customer Service Representative
Atechy Technology
05.2021 - 04.2022
Customer Service Officer
Clarion Logistics
11.2018 - 12.2020
Customer Service Associate
Stanbic bank Ghan
01.2015 - 09.2018
No Degree - EMOTIONAL AND SOCIAL INTELLEGENCE
UCDAVIS
04.2001 -
Arts
Ningo Senior High School
General
Bachelor of Science - Business Administration
Kwame Nkrumah University Of Science and Technology
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