Abigail Mabanto
Dubai,UAE
Summary
Experienced Customer Service with over 14 years in Aviation industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
14
14
years of professional experience
Work history
Airline Service Representative
China Southern Airline
Dubai, UAE
2026.02 - Current
- Maintained high standards of service for positive customer experiences. Secured customer satisfaction by resolving complaints effectively.
- Coordinated schedules for seamless daily operations. Delegated tasks to team members, enhancing productivity.
- Managed crisis situations effectively, ensuring passenger safety at all times.
- Coordinated closely with pilots for efficient flight planning.
- Enhanced safety protocols by conducting meticulous pre-flight checks. Monitored fuel consumption rates to maintain optimum levels throughout journey.
- Provided support to cabin crew, enhancing teamwork and cooperation within flights.
Flight Watch Agent( Flight Monitoring Unit )
Dnata Airport Operation Control Center
Dubai, UAE
2024.11 - 2025.12
- Coordinate with airlines to manage passenger boarding times effectively. Proactively reduced delays by managing flight schedules and gate allocations.
- Ensured smooth aircraft and real-time monitoring of flight statuses. Flight editing, pre-planning and monitor post departure.
- Streamlined operations by multitasking in a high-pressure environment. Resolved issues quickly through active monitoring of flight schedules.
Airport customer service agent
Dnata
Dubai, UAE
2011.10 - 2024.11
- Uphold high professionalism when interacting with passengers from diverse backgrounds.
- Increased efficiency through timely check-in of passengers and luggage. Facilitated smooth boarding processes for all passengers.
- Provided special assistance to elderly or differently-abled travellers for increased comfort.
- Addressed inquiries regarding flight schedules and details to improve customer service. Verified customer passports and documentation prior to travel.
Education
Bachelor of Arts - Psychology
University of San Jose Recolotes
Cebu, Philippines 10/1997 - 05/2001
Skills
- Navigation systems proficiency (Altea, Gonow, Babel, MarsMacs)
- Decision-Making proficiency
- Time management expertise
- Calm under pressure
- Customer relation management
- team work
- Verbal communication
- Workload prioritisation
- Interpersonal relationships
- Conflict resolution
- Pressure handling
- Strong written communication
- Attention to detail and troubleshooting
Languages
English
Intermediate
Chinese (Mandarin)
Elementary
Timeline
Airline Service Representative
China Southern Airline
2026.02 - Current
Flight Watch Agent( Flight Monitoring Unit )
Dnata Airport Operation Control Center
2024.11 - 2025.12
Airport customer service agent
Dnata
2011.10 - 2024.11
Bachelor of Arts - Psychology
University of San Jose Recolotes
10/1997 - 05/2001