Abigail May
Assistant Restaurant Manager
Dubai,DU
Summary
Hospitality professional, with over 15 years of experience including multiple restaurant pre-openings. Successful track record of running the day to day restaurant operations. I am intelligent, mature, confident and honest. I possess a natural ability to liaise and interact with those I am in contact with, effectively and with ease. My written and verbal communication skills are excellent, as is my professional manner. I am always willing to learn and do so at a quick pace. I am determined, focused and hungry for the opportunity to succeed. I take initiative and lead my team accordingly. I am resourceful, creative and diplomatic. I work well within a team as well as independently.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Noza Design, The Lighthouse
Dubai, United Arab Emirates, United Arab Emirates
12.2016 - Current
- Day to day operation - Cash control - Inventory of FOH stock - Ordering of disposables, crockery, glassware and cutlery - Guest satisfaction - food presentation and monitoring - Handling complaints - Coordinating a team of 20 staff - Delegating tasks and responsibilities accordingly - Scheduling weekly rota - Staff briefing and motivating - Developing Waiter incentives - Assisting with events - Corporate and private catering
Supervisor
01.2018 - 12.2019
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Created positive team-oriented environment and focused on guests through employee development and motivation.
Head waitress
05.2017 - 01.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
Waitress
01.2016 - 05.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
Head waitress/Hostess
Clinton Street Baking Company
Dubai, United Arab Emirates, United Arab Emirates
11.2015 - 12.2016
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Marriot Marquis Business Bay
Dubai, United Arab Emirates
02.2014 - 11.2015
Head Waitress/Hostess
12.2009 - 12.2013
Junior Manager
05.2010 - 01.2011
Waitress
John Dory’s
Paarl, South Africa
01.2009 - 05.2010
Senior Manager
Mugg & Bean
Paarl, South Africa
Waitress
06.2006 - 11.2009
Education
No Degree -
Abigail Samantha May
03.2007 - 12.2007
Skills
Employee scheduling
Anything sport related
Played field hockey since the age of 10. Represented our provincial team for eight consecutive years. Also played cricket, volley ball, tennis and netball as well as being part of the athletics team.
Timeline
Supervisor
01.2018 - 12.2019
Head waitress
05.2017 - 01.2018
Assistant Manager
Noza Design, The Lighthouse
12.2016 - Current
Waitress
01.2016 - 05.2017
Head waitress/Hostess
Clinton Street Baking Company
11.2015 - 12.2016
Marriot Marquis Business Bay
02.2014 - 11.2015
Junior Manager
05.2010 - 01.2011
Head Waitress/Hostess
12.2009 - 12.2013
Waitress
John Dory’s
01.2009 - 05.2010
No Degree -
Abigail Samantha May
03.2007 - 12.2007
Senior Manager
Mugg & Bean
06.2006 - 11.2009
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