Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abigail Awuku Abotsi

Abigail Awuku Abotsi

Warehouse Associates
Dubai

Summary

Driven by a results-focused approach, I leveraged my electric pallet jack operations and active listening skills at Amazon and GS CONSULTANCY to enhance customer satisfaction and streamline warehouse efficiency. My adaptability and commitment to safety led to consistently exceeding productivity targets, contributing to a significant reduction in product damage and improved team performance.

Overview

2
2
years of professional experience

Work History

Warehouse Associate

Amazon
12.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as Number pounds.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Customer Service Representative

GS CONSULTANCY
UAE,AJMAN
04.2022 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

DIPLOMA - DATABASE TECHNOLOGY

IPMC
TEMA, GHANA
11.2020

HIGH SCHOOL CERTIFICATE - GENERAL ARTS

WESLEY GRAMMAR SCHOOL
DANSOMAN, GHANA
04.2017

BASIC CERTIFICATE EXAMINATION - General Studies

APOSTLIC ACADEMY
ASHAIMAN, GHANA
06.2013

Skills

Electric Pallet Jack Operations

Languages

English
Intermediate (B1)
Ewe
Bilingual or Proficient (C2)
Twi
Elementary (A2)

Timeline

Warehouse Associate

Amazon
12.2023 - Current

Customer Service Representative

GS CONSULTANCY
04.2022 - 10.2023

DIPLOMA - DATABASE TECHNOLOGY

IPMC

HIGH SCHOOL CERTIFICATE - GENERAL ARTS

WESLEY GRAMMAR SCHOOL

BASIC CERTIFICATE EXAMINATION - General Studies

APOSTLIC ACADEMY

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Abigail Awuku AbotsiWarehouse Associates