Abin Jacob
Dubai
Summary
Motivated and results-driven Food & Beverage Supervisor with over 4 years of progressive experience in the hospitality industry, including renowned brands such as Marriott, Westin, and Papa John’s. Demonstrated expertise in team leadership, staff training, and operational management, ensuring compliance with brand standards and health & safety regulations. Skilled in inventory control, cost management, and guest relations, consistently achieving high customer satisfaction scores and smooth service execution in high-volume environments. Adept at coordinating cross-functional teams, optimizing workflow efficiency, and driving performance excellence to meet organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Residence Inn & Courtyard by Marriott
04.2024 - 10.2025
- Supervised daily restaurant and in-room dining operations in line with Marriott brand standards.
- Led and trained a multicultural service team, ensuring top performance and professional grooming.
- Maintained guest satisfaction by handling feedback, resolving complaints, and ensuring personalised service.
- Monitored inventory, cost control, and cash handling to achieve operational efficiency.
- Conducted pre-shift briefings, staff training, and performance evaluations.
- Supported menu planning, upselling initiatives, and promotional events to boost revenue.
Team Lead
The Westin Nova Scotian
04.2023 - 04.2024
- Supervised day-to-day restaurant and lounge operations following Westin brand standards.
- Led and trained a multicultural service team to maintain high service quality.
- Ensured guest satisfaction through prompt service and professional issue resolution.
- Managed inventory, cost control, and cash handling procedures.
- Supported upselling, promotions, and event service operations to increase outlet revenue.
Shift Manager
Papa John’s
06.2021 - 03.2024
- Supervised daily restaurant operations ensuring adherence to Papa John’s brand and hygiene standards.
- Led and trained staff to deliver consistent quality, speed, and guest satisfaction.
- Managed shift schedules, cash handling, and end-of-day reports with accuracy.
- Monitored inventory, food cost, and waste control to maintain profitability.
- Ensured compliance with HACCP and food safety regulations.
- Resolved customer issues promptly and supported upselling and promotional initiatives.
Education
Post-Graduate Diploma - Hospitality – Hotel & Restaurant Operations Management
Durham College
Ontario, CanadaSkills
- Team Leadership & Staff Supervision
- Guest Relations & Service Excellence
- Food Safety & Hygiene (HACCP Standards)
- Inventory Management & Cost Control
- Shift Planning & Scheduling
- Menu Planning & Event Support
- Staff Training & Performance Monitoring
- POS Systems & MS Office Proficiency
Certification
- Food Safety Certified (TrainCan)
- Smart Serve Certified
- Food Handler Certification
- AODA
- WHMIS & Worker Health and Safety Awareness
- St. John Ambulance First Aid
ADDITIONAL INFORMATION
Languages: English, Malayalam, Hindi
Accomplishments
Successfully managed two high end restaurants with a full on team and managed to efficiently hold VIP meetings and national security team meets with the utmost professionalism, which led to the team being #1 in the whole of Nova scotia province, Canada.
ADDITIONAL INFORMATION
- Availability: Immediate
- Visa Status: Visit Visa / Transferable
- Canadian Driver license (Convertible to UAE license)
Timeline
F&B Supervisor
Residence Inn & Courtyard by Marriott
04.2024 - 10.2025
Team Lead
The Westin Nova Scotian
04.2023 - 04.2024
Shift Manager
Papa John’s
06.2021 - 03.2024
Post-Graduate Diploma - Hospitality – Hotel & Restaurant Operations Management
Durham College