ABINASH ROUT

Detail-oriented and service focused professional with more than 13 years of experience in the Hospitality Industry. Extensive track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service. Have an adequate and deep knowledge of the diverse food service styles, and also familiar with different food and beverage cost controls. Proficiency in Sales Negotiation and Forecasting, Revenue Analysis, Strategy and Team Management. Possess keen understanding of all departments functionality of restaurants and hotels. Successful in defining a lasting presence in new markets, identifying new growth opportunities and initiating strong business alliances. Specialized in hiring, training, customer support, work and quality control, front office and administrative operations. Strong knowledge of restaurant operations management and excel at providing excellent food service to the clients as per their requirements. Customer oriented to assess, anticipate and meet multiple guests’ requirements at high quality standards. Adaptability as per the personalities and needs of customers.

• Reduced employee turnover by 60% by creating and implementing a no-cost incentive program.
• Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
• Increased sales while reducing food costs by , leading to a net profit in the last two years.

EFFECTIVE PRACTICE MANAGEMENT INDIA