Abiraame Venkatraman
Chennai,India
Summary
Dedicated professional with extensive experience in customer service and sales. Demonstrates exceptional skills in customer service orientation, sales performance tracking, and contract drafting. Proficient in telephone etiquette, multitasking, and handling customer complaints with a focus on excellence. Career goal includes leveraging expertise to enhance customer relations and drive sales growth.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Sales and project co-ordinator
Dock and Door Technical Services LLC
Dubai, United Arab Emirates
06.2023 - Current
- Sourced new clients through targeted research and networking.
- Prepared accurate cost estimations on equipment installation and maintenance.
- Provided considerate sales aftercare for maintained client satisfaction.
- Co-ordinated efficiently between various departments for smooth operational flow of projects.
- Enhanced client relationships for improved business retention and growth.
- Negotiated profitable sales contracts to achieve revenue targets.
Call Centre Executive
BLS International
Dubai, United Arab Emirates
02.2020 - 03.2023
- Handled over 120 inbound calls with accuracy and efficiency for optimum productivity.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Used expert sales and negotiation skills to secure high-value bookings, providing excellent customer care throughout.
- Built positive customer rapport through friendly, professional communication.
- Actioned customer feedback to enhance contact centre service provisions.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
- Take up added responsibility during the absence of senior and performed as acting supervisor.
- Present weekly and monthly sales report.
Business Development Executive
Genius Group Global
Sharjah, United Arab Emirates
04.2018 - 05.2019
- Built positive customer rapport through friendly, professional communication.
- Planned online content management and social media strategy.
- Researched competitor behaviour and adapted tactics to boost performance.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Exceeded revenue goals by securing high-performing new accounts.
- Logged customer communications for complete service records.
Education
Bachelor of Arts - Fine Arts
Seethalakshmi Ramaswami College
06.2014 - 04.2017
Certificate of Higher Education - Fine Arts
Besant Arundale Senior Secondary School
06.2012 - 04.2014
Skills
- Customer service orientation
- Sales performance tracking
- Telephone etiquette
- Contract drafting
- Customer service excellence
- Multitasking
- Polite phone etiquette
- Outbound calling experience
- Customer complaint handling
Accomplishments
- Awarded “Top Sales Performer” from October 2022 - January 2023.
- Supervised team of 12 staff members, in the absence of my supervisor.
- Awarded “Outstanding Customer Service” in 2021 - 2022.
Languages
Tamil
Native language
English
Fluent
Hindi
Fluent
Tamil
Native
Malayalam
Elementary
Personal Information
References
References available upon request.
Timeline
Sales and project co-ordinator
Dock and Door Technical Services LLC
06.2023 - Current
Call Centre Executive
BLS International
02.2020 - 03.2023
Business Development Executive
Genius Group Global
04.2018 - 05.2019
Bachelor of Arts - Fine Arts
Seethalakshmi Ramaswami College
06.2014 - 04.2017
Certificate of Higher Education - Fine Arts
Besant Arundale Senior Secondary School
06.2012 - 04.2014
Similar Profiles
Bradley ZerkleBradley Zerkle
General Manager at Strong Refuge Dock and Door LLCGeneral Manager at Strong Refuge Dock and Door LLC
Benjamin MillerBenjamin Miller
Commercial garage door technician at Top Notch Dock & Door LLCCommercial garage door technician at Top Notch Dock & Door LLC
PHILIP MATHEWPHILIP MATHEW
Design Engineer at Mechanical and Technical Solutions Co. LLC, Steel Door Div.Design Engineer at Mechanical and Technical Solutions Co. LLC, Steel Door Div.