Abisalom Ogana
Ras al-Khaimah
Summary
A dynamic, easy to learn and culturally sensitive individual with over 15 years of demonstrated experience in hospitality and customer service in the army. Fluent in English with the ability to provide authentic experiences to passengers from diverse cultural backgrounds.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Volunteer Hospitality Assistant
Peace Keeping Mission
01.2016 - 06.2016
- Assisted in preparing and serving meals for personnel stationed at the base, ensuring timely delivery and adherence to dietary restrictions.
- Maintained cleanliness and organization of dining areas, including clearing tables, sanitizing surfaces, and restocking supplies to create a hygienic and welcoming environment.
- Managed inventory of food and beverage supplies, conducting regular stock checks, and notifying superiors of any shortages or replenishment needs to ensure uninterrupted service.
- Provided logistical support during special events or functions held on base, including setting up dining areas, arranging seating, and assisting with food service to ensure smooth and efficient operations.
- Interacted with personnel and visitors in a courteous and professional manner, addressing inquiries, resolving concerns, and ensuring a positive dining experience for all patrons.
Hospitality Associate
Kenya Defence Forces
8 2002 - 12.2023
- Provided exceptional service to guests from various cultural backgrounds, ensuring their satisfaction and comfort
- Collaborated effectively with team members to deliver seamless experiences to guests
- Handled guest inquiries and resolved issues promptly and professionally
- Maintained high standards of cleanliness and presentation in guest areas.
- Coached new team members on hotel procedures and policies, contributing to a cohesive work environment that prioritised teamwork.
- Participated in weekly management meetings to review operational issues and brainstorm solutions.
Customer Service Representative
Kenya defence forces
08.2002 - 12.2023
- Assisted customers with inquiries, complaints, and product information in a courteous and efficient manner
- Resolved customer issues promptly, ensuring their satisfaction and retention
- Contributed to team goals by achieving and exceeding performance targets.
Internship in Hospitality Management
Defence headquarters
01.2003 - 01.2005
Education
High School Diploma -
St. Justus school
Skills
Food Service Management
First Aid Training
Emergency Procedures
Operational Support
Cross-cultural sensitivity
Food Safety Standards
Professionalism
Certification
Cabin Crew Certification
References
Available upon request.
Timeline
Volunteer Hospitality Assistant
Peace Keeping Mission
01.2016 - 06.2016
Internship in Hospitality Management
Defence headquarters
01.2003 - 01.2005
Customer Service Representative
Kenya defence forces
08.2002 - 12.2023
Hospitality Associate
Kenya Defence Forces
8 2002 - 12.2023
High School Diploma -
St. Justus school
Cabin Crew Certification
First Aid and CPR
Emergency Procedures Training
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