ABNAS K.
IT Support Engineer
Dubai
Overview
18
18
years of professional experience
Work History
Senior IT Support Engineer
Tata Consultancy Services Ltd
Dubai
06.2019 - Current
- Raising and maintaining incident tickets, remedy and problem records in BMC Remedy Tool
- Installation of Hardware and Software including Thin Clients, Desktop PCs, Laptops, Tablets, Mobiles and networking maintenance along with specific software solutions as needed
- Providing support to users through remote access via SCCM, Any Desk, Team Viewer, Dameware & RDP
- VPN installation and configuration on user personal devices like windows and MAC
- Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software
- Maintain user accounts in Active Directory and AD Manger Plus
- Treasury Application installation and configuration such as Bloomberg, JP Morgan, LEG Product - Refinitiv, FX Trading, Eikon
- Provide technical on-site support to all VIP and Board members
- Installation, Configuration of internal proprietary applications and Troubleshoot
- Installation and configuration of MDM solutions
- Managing universal print management (LRS)
- Managing asset inventory using Lan Sweeper Software
- Upgrading Windows 10 on all systems (Desktops & Laptops) across the bank
- Installing and configuration of Genesis product installed in Call Centre
- Assigning group memberships to users
- Installation and configuration of Sedco application used for Counter Ticketing System in 15 Branches.
NOC Consultant & Team Leader
Tata Consultancy Services Ltd
Dubai
04.2012 - 06.2019
- Manage 24/7 NOC Operations which included detection, tracking and analyzing incident alert and recommending appropriate action to be taken
- Incident Management -First level troubleshooting, Escalation to next level & Communication
- Service management & Batch Jobs management
- Perform day-to-day activities with minimal supervision with close attention to relevant stakeholders
- To communicate and report critical, high priority events to relevant coordinators and Managers
- Preparation of incident and change management reports
- Data Centre Infrastructure monitoring, e.g
- Heating, Ventilation, Air-Conditioning (HVAC), uninterrupted power supply (UPS), elevated floor, Racks
- Restart Windows Services
- Monitoring daily backup process
- Identify and resolve incidents at L1 level
- To ensure that only authorized personal are allowed access to the data centers and report any attempted unauthorized access to the designated security Officer
- Monitor servers (UNIX & Windows), networks and applications using HP-OV, HP-OM, BSM and NNM.
IT Support Engineer
Abu Dhabi Islamic Bank (ADIB)
Abu Dhabi
12.2007 - 12.2011
- Installation and configuration, troubleshooting, and maintenance of computer desktops, laptops and software, associated printers and peripherals, network access, and network client software such as email and assist both Technical support specialist levels 2 and I with all issues unfamiliar to them
- Provide IT support to remote locations using Dame Ware & LANDesk remote tools and if required travel to the location/base/facility to provide support
- Installation and configuration of ADIB proprietary applications
- Handling Inventory for Banking IT Sections
- Provide user support, including computer training to improve user's computer competency
- Handled McAfee Data Encryption & Decryption for ADIB Users
- Managing LANDESK Imaging and updates for all banking PC's
- Vendor Management for External Hardware Support
- Setting up new users and disabling expired accounts in accordance with HR requirements.
Customer Support Engineer
Alpha Data
Abu Dhabi
01.2006 - 01.2007
- Provided computer Hardware Technical support and consultancy for a number of prestigious clients
- Assemble and distribute systems to operational Clients
- Diagnosing and troubleshooting Laptop and desktop issues
- Installing and configuring computer hardware operating systems and applications.
Skills
Experienced in desktop management and customer supportundefined
Certificates And Training
- B.Com (Bachelor of Commerce)
- MCP (Microsoft Certified Professional)
- MCSE (Microsoft Certified System Engineer)
- CCNA (Cisco Certified Network Associate)
- Computer Hardware (Diploma)
- CompTIA Security Plus ( under training )
- Identity and Access Management
- Microsoft 365 Fundamentals |Microsoft 365 Essentials
Aspiration
Be a part of a team working on challenging projects in the field of IT & to capitalize on my strongest ability to adapt, improvise & innovate in every working environment, for every working situation.
Timeline
Senior IT Support Engineer
Tata Consultancy Services Ltd
06.2019 - Current
NOC Consultant & Team Leader
Tata Consultancy Services Ltd
04.2012 - 06.2019
IT Support Engineer
Abu Dhabi Islamic Bank (ADIB)
12.2007 - 12.2011
Customer Support Engineer
Alpha Data
01.2006 - 01.2007
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com