Abner Martin

• Skilled in developing and implementing customer service strategies to enhance overall customer experience.
• Proficient in resolving complex customer issues and ensuring high levels of customer satisfaction.
• Experience managing a team of customer service representatives and meeting team and individual goals.

• Exceeded monthly sales goals consistently while maintaining a balance between quantity sold and customer satisfaction.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased sales by developing and implementing effective sales strategies.
• Improved customer retention rates by implementing a loyalty program that rewarded repeat business.
• Exceeded revenue targets consistently by forming strategic partnerships and expanding the company''s client base.

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
• Maintained high levels of customer retention through exceptional service and follow-up communication.
• Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
• Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.