Abonyi Sunday Chidiebere
Customer Service
Dubai,DU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Accreditation Coordinator
Expo 2020 Dubai (Align On Demand Labour Supply)
DIP, Dubai
07.2021 - 03.2022
- Complied and reviewed regulatory and contractual requirements and accreditation standards to enforce standard policies and procedures.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Communicated relevant project information to superiors and internal stakeholders.
Sales and Marketing Specialist
British American Tobacco
Onitsha , Anambra
03.2018 - 01.2019
- Inventoried stock, placed product orders and verified receipts.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Implemented advertising campaigns and prepared promotional materials.
- Set and achieved company defined sales goals.
Bar Supervisor
Radisson Blu Hotels & Resorts
Victoria Island , Lagos, Nigeria
07.2016 - 09.2017
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Worked with distributors to add new products to bar menu.
- Scheduled bands, singers and musicians for live music nights.
Marketing and Advertising Manager
Loveland Products
Onitsha , Anambra, Nigeria
02.2016 - 05.2016
- Built and deployed strategic approaches in marketing and branding to enhance product sales.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Collaborated with media representatives to optimize coverage of special events.
- Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
Production Management
GB foods Africa
Gbagada Estate , Lagos, Nigeria
06.2015 - 01.2016
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Resolved issues quickly to maintain productivity goals.
- Documented production information via daily system logs and discussed issues with management.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Higher National Diploma - Banking And Finance
Oko Polytechnic
Anambra Nigeria 10.2011 - 02.2016
Skills
Planning and Coordination
MS Office
Document reviews
Dependable and Responsible
Information gathering
Timeline
Accreditation Coordinator
Expo 2020 Dubai (Align On Demand Labour Supply)
07.2021 - 03.2022
Sales and Marketing Specialist
British American Tobacco
03.2018 - 01.2019
Bar Supervisor
Radisson Blu Hotels & Resorts
07.2016 - 09.2017
Marketing and Advertising Manager
Loveland Products
02.2016 - 05.2016
Production Management
GB foods Africa
06.2015 - 01.2016
Higher National Diploma - Banking And Finance
Oko Polytechnic
10.2011 - 02.2016