ABOOBACKER SIDDIQUE THRASSERI

• Supported compliance with corporate policies related to travel expenses and reporting procedures.
• Assisted in implementing a feedback system after each trip to enhance customer satisfaction.
• Resolved unforeseen issues or changes in plans while maintaining a professional demeanor.
• Adapted to last-minute requests from clients, showcasing flexibility and problem-solving abilities.
• Helped clients navigate difficulties such as flight cancellations or delays to ensure minimal disruption.
• Coordinated complex travel arrangements for top-level executives.
• Addressed client queries, issues, and complaints creatively to find effective solutions.
• Conducted calls professionally to uphold service standards.
• Processed tickets and refunds with knowledge of Amadeus, utilising automated workflows for efficiency.
• Resolved issues to enhance customer satisfaction.

• Carried out day-to-day duties accurately and efficiently.
• Air line ticket issuance and re issuance using varies booking tools.
• EMD coupon preparation.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

Assisted customers by addressing inquiries promptly.

Supported clients with courteous interactions over the phone.

Provided service that met customer satisfaction standards.