Abraam Hanna
Relationship Manager
Dubai
Summary
Innovative Relationship Manager with over 10 years of experience in Develop and manage client relationships by offering value-added advice and guidance to customers and placing their needs at the forefront in order to achieve desired objectives of the Bank in line with the required standards. I am eager to leverage my full potential. seeking a challenging position that will not only help me enhance my skills personally and professionally but also offer opportunities for innovation and collaborative teamwork.
Overview
20
20
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
Excellency Relationship Manager
Abu Dhabi Commercial Bank
06.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Premier Relationship Manager
HSBC Bank Middle East Limited
06.2018 - 06.2024
- To acquire, establish and grow Premier customer relationships and to fulfill their financial needs.
- To have meaningful interactions with our customers to engage, discover and recommend based on their needs.
- Provide one-stop financial services, proactively promoting Premier services, and fulfilling holistic wealth management needs of Premier customers.
- Delivery of a customer experience that meets or exceeds our customers' expectations.
- Manage a portfolio of customers and works to grow the assigned portfolio by building relationships through proactive contacts with the customers and delivery of customized Wealth solutions.
- Developed a deep understanding of clients'' needs, enabling the provision of customized banking services and products.
- Enhanced the reputation of the bank by consistently demonstrating professionalism, integrity, and commitment to excellent customer service.
- Consistently met or exceeded annual sales targets while maintaining high levels of client retention and satisfaction rates.
- Collaborated with internal partners to generate cross-selling opportunities, maximizing revenue for the bank.
- Delivered exceptional service through active listening, empathetic communication, and prompt follow-up on client requests.
Sales and Services Officer
HSBC Bank Middle east limited
05.2011 - 07.2017
- Understanding and meeting customer needs, maximizing the opportunities for HSBC to achieve the RBWM plan.
- Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximizing all available resources.
- Generating leads and sales from the Personal Banking proposition and making referrals to Wealth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Sales and Service Team Leader
Barclays Bank
11.2009 - 05.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Senior Relationship officer
Mashreq Bank
10.2005 - 04.2007
- Increased client satisfaction with timely and accurate responses to inquiries and concerns.
- Strengthened client relationships by providing personalized financial advice and addressing individual needs.
- Streamlined processes for greater efficiency while maintaining thorough documentation of client interactions.
- Assisted clients in navigating challenging financial situations by offering expert guidance and support.
- Identified new business opportunities through active networking and relationship building within the community.
- Served as a trusted advisor to clients throughout all stages of their financial journeys, helping them achieve their long-term goals.
- Enhanced client loyalty by delivering exceptional service and resolving issues proactively.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Master of Business Administration -
Warnborough college
Bachelor of Law - Master's in international law
Ain Shams University
Skills
Effective communication
Strategic marketing management
Effective time management
Skilled in maintaining composure during stressful tasks
Team-oriented collaboration
Relationship building and management
New business development
Team leadership
Risk management
Interests
Travelling
Reading
Community Involvement
Camping
Event Planning
Scouting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Excellency Relationship Manager
Abu Dhabi Commercial Bank
06.2024 - Current
Premier Relationship Manager
HSBC Bank Middle East Limited
06.2018 - 06.2024
Sales and Services Officer
HSBC Bank Middle east limited
05.2011 - 07.2017
Sales and Service Team Leader
Barclays Bank
11.2009 - 05.2011
Senior Relationship officer
Mashreq Bank
10.2005 - 04.2007
Bachelor of Law - Master's in international law
Ain Shams University
Master of Business Administration -
Warnborough college