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Abram Gabriel
Clinic Operations Manager
Dubai
Summary
Professional in healthcare operations with focus on optimizing clinic workflows and enhancing patient care. Skilled in team leadership, resource management, and strategic planning to drive efficiency and results. Known for adaptability, strong communication, and fostering collaborative environments to meet evolving needs. Proven ability to implement effective solutions that improve operational performance and patient satisfaction.
Overview
14
14
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Clinic Operations Manager
American Hospital Dubai
05.2024 - Current
- Oversee daily clinic operations, ensuring smooth patient flow, efficient resource allocation, and adherence to hospital policies and JCI accreditation standards
- Supervise a multidisciplinary team including patient relations, administrative, and clinical support personnel, fostering a culture of accountability and excellence
- Managed budgetary planning to maintain financial stability within the clinic while providing high-quality services.
- Streamline clinic workflows, including appointment scheduling, patient registration, and billing processes, achieving 20% increase in operational efficiency
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Implement patient-centered initiatives resulting in 30% improvement in patient feedback scores and 10% reduction in average waiting time
- Collaborate with Medical Director to develop and execute growth strategies, including marketing campaigns and service expansions, leading to 30% increase in patient volume
- Ensure 100% compliance with hospital policies, safety standards, and infection control protocols, maintaining JCI accreditation standards
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Operations Supervisor
Valinat Hospital City Walk
09.2021 - 05.2024
- Managed a team of 20+ employees, ensuring smooth operations across outpatient, inpatient, and emergency department.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented a new staffing model, improving clinic coverage and patient satisfaction
- Reduced outstanding bills by 70% through implementation of daily audits and efficient billing processes
- Trained and evaluated staff performance, achieving 100% KPI compliance
- Collaborated with finance and Revenue Cycle Management teams to resolve billing and reimbursement issues
- Resolved patient complaints effectively and efficiently, escalating to Operations Manager when necessary for continued positive outcomes
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Patient Relations Executive
Al Sharq Hospital
11.2020 - 09.2021
- Ensured patients received optimal care through effective registration, assessment, and billing processes
- Maintained accurate data entry into SAP system, enhancing team efficiency and data integrity
- Reduced patient waiting times by 25% by streamlining registration processes and implementing best practices
- Supervised the patient relations team by defining schedules, setting priorities, providing support and direction, and addressing administrative issues
- Established long-term client relationships through consistent delivery of high-quality services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Gues Services Executive
Burj Al Arab Hotel - Jumeirah Group
02.2019 - 11.2020
- Guaranteed positive guest experiences and resolved all complaints with a customer-first approach
- Maintained customer satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns
- Exceeded monthly upselling targets by 15% through strategic guest engagement and relationship building
- Resolved guest complaints, achieving a 95% satisfaction rate
- Cultivated strong value-added relationships with guests and drove business development by delivering product knowledge
Sales & Marketing Coordinator
Majestic City Retreat Hotel
05.2018 - 02.2019
- Conducted hotel site tours with potential clients, effectively showcasing facilities and services
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Implemented a CRM system that streamlined the tracking of leads, deals, and customer interactions for the entire sales team.
- Built and maintained excellent working relationships with local Travel Agents, ensuring room availability and visibility to facilitate sales
Front Office Supervisor
Majestic City Retreat Hotel
09.2016 - 05.2018
- Hotel Front Office & Guest Relations Operation
Front Office Agent
Stella Di Mare Resort
01.2016 - 09.2016
- Hotel Front Office & Guest Relations Operation
Retail Sales Advisor
Camel Bazaar
04.2011 - 10.2014
Education
Course - English Language And Literature
American University in Cairo
Cairo, Egypt 04.2001 -
Bachelor in Hospitality Management - Hospitality And Tourism Management
El Minya University
Egypt 04.2001 -
Skills
Healthcare Operations Management
Process Improvement & Workflow Optimization
Patient Experience Enhancement
Revenue Cycle Management
Team Leadership & Performance Management
Regulatory Compliance & JCI Standards
Strategic Planning & Implementation
Cross-functional Collaboration
Electronic Health Records (EHR)/(EMR) Systems
Financial Oversight & Cost Efficiency
Software
Electronic Health Records (EHR) Systems
SAP Healthcare Modules
Certification
LinkedIn Learning: Operational Excellence Foundations
Timeline
Clinic Operations Manager
American Hospital Dubai
05.2024 - Current
Operations Supervisor
Valinat Hospital City Walk
09.2021 - 05.2024
Patient Relations Executive
Al Sharq Hospital
11.2020 - 09.2021
Gues Services Executive
Burj Al Arab Hotel - Jumeirah Group
02.2019 - 11.2020
Sales & Marketing Coordinator
Majestic City Retreat Hotel
05.2018 - 02.2019
Front Office Supervisor
Majestic City Retreat Hotel
09.2016 - 05.2018
Front Office Agent
Stella Di Mare Resort
01.2016 - 09.2016
Retail Sales Advisor
Camel Bazaar
04.2011 - 10.2014
Course - English Language And Literature
American University in Cairo
04.2001 -
Bachelor in Hospitality Management - Hospitality And Tourism Management
El Minya University
04.2001 -