ABRAR IQBAL GHANSAR
Dubai
Summary
Experienced in managing clinic operations, ensuring smooth workflows, and delivering exceptional patient care. Driven by commitment to improving healthcare services through strategic planning and team leadership. Excel in fostering positive relationships with staff and patients alike, enhancing overall clinic efficiency and satisfaction.
Overview
30
30
years of professional experience
Work History
Clinic Manager
Health Connect Clinic
Dubai
08.2025 - Current
- Manage daily clinic operations and ensure smooth, efficient workflows.
- Support clinic growth and the achievement of business objectives.
- Coordinate doctors, nurses, receptionists, and support staff.
- Prepare staff schedules, and monitor attendance and performance.
- Ensure compliance with healthcare regulations, standards, and clinic policies.
- Monitor medical supplies, equipment, facilities, and maintenance requirements.
- Coordinate with suppliers and external service providers.
- Monitor revenue, expenses, and operational costs.
- Address patient feedback and resolve complaints professionally.
- Monitor key performance indicators (KPIs) and prepare operational reports.
- Support staff recruitment, training, and professional development.
- Maintain a safe, professional, and well-organised work environment.
- Coordinate with Mall Management to obtain required work permits and approvals.
- Advised senior management on facilities needs and delivered ongoing operational support.
Clinic Manager
Dubai London Clinics and Specialty Hospital
Dubai
07.2017 - 11.2024
- Managed day-to-day operations of the clinic, overseeing administrative and healthcare staff to maintain efficient workflow.
- Supervise, support, and coordinate clinical, administrative, and support staff.
- Manage staff schedules and ensure adequate coverage to support patient needs.
- Support staff training, performance, and professional development.
- Handle patient complaints, and resolve concerns promptly and professionally.
- Monitor patient care, staff performance, inventory, and operational data to identify areas for improvement.
- Conduct quality checks to maintain clinical standards, sterilisation, and cleanliness.
- Ensure clinical tasks and daily operational activities are completed efficiently, and on time.
Front Office Manager
Life Line Hospital - Jebel Ali
Dubai
08.2004 - 05.2017
- Manage the activities of Front Office staff and ensure all SOPs for effective clinic operations are followed.
- Maintain the clinic's policies and procedures, and provide training to the front office team.
- Establish a positive, professional, and service-oriented work environment.
- Resolve staff complaints raised by patients, and engage in proactive problem-solving.
- Co-ordinate day-to-day hospital activities.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patients and staff.
- Interviewed and hired staff based on job and team fit.
- Supervised a team of reception staff, providing training and development to improve performance and service quality.
Receptionist
AL Zahra Hospital - Sharjah
Sharjah
12.1996 - 09.2000
- Attending patient calls and scheduling patient appointments as per doctor and patient convenience.
- Maintain the confidentiality of doctors, staff, and patient information.
- Complete accurate documentation of the patient visit.
- Ensure patient files are complete, and necessary data is collected.
- Checking insurance-related documents and maintaining stocks of the items issued in the clinic, coordinating with finance department approvals.
- Receiving the items from the suppliers and updating them in the system.
- Cleaned reception area regularly to maintain professional appearance.
- Maintaining monthly statistics for the department.
Education
Bachelor of Business Administration -
Swami Vivekanand Institute Of Technology and Management
India2009
Skills
- Leadership
- Team management
- Administrative Operations
- Relationship-building
- Inventory control
- Financial Management
- Business Development
- Customer service excellence
- Positive attitude
- Time Management
Custom Section
1978-06-19, Indian, Employment, Married, UAE Valid Driving Licence
Websites, Portfolios and Profiles
https://www.linkedin.com/in/abrar-ghansar-b94a4212a
Timeline
Clinic Manager
Health Connect Clinic
08.2025 - Current
Clinic Manager
Dubai London Clinics and Specialty Hospital
07.2017 - 11.2024
Front Office Manager
Life Line Hospital - Jebel Ali
08.2004 - 05.2017
Receptionist
AL Zahra Hospital - Sharjah
12.1996 - 09.2000
Bachelor of Business Administration -
Swami Vivekanand Institute Of Technology and Management