ABRAR MHATARNAIK
Abu Dhabi
Summary
Results-oriented Hotel Management professional with a strong background in guest service and front office operations. As Front Office Supervisor, led front desk teams, resolved guest inquiries, and maintained high hospitality standards. Drove customer satisfaction through effective coordination with cross-functional teams and a focus on operational efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Front Office Supervisor and Night Incharge
Ramada by Wyndham Abu Dhabi Corniche
Abu Dhabi
11.2025 - Current
- Single-handedly managed entire hotel operations during night shift as the sole decision-maker on duty
- Performed complete night audit - system balancing, cash reconciliation, revenue posting and discrepancy resolution
- Generated and verified Before Audit & After Audit reports with 100% accuracy
- Prepared Daily Business Summary (DBS) report and ensured all figures matched with the system
- Finalized next-day arrivals, rate loading, system backups and handover notes for the morning team
- Supervised front desk operations, ensuring smooth check-in/check-out, addressing guest queries, managing room allocations, and resolving complaints promptly
- Trained and mentored front office team members (new joiners + existing staff) on SOPs, PMS software, upselling techniques and guest handling
- Coordinated with housekeeping, F&B, accounts and security teams to ensure seamless daily operations
- Managed official communication by responding to reservation emails, following up with guests, and updating internal departments
- Monitored staff performance, grooming standards, attendance and resolved team conflicts on the spot
- Compiled and distributed daily sales reports to management, providing insights for operational review
- Conducted regular property rounds, coordinated with night security and ensured guest safety throughout the shift
Front Office Team Leader
Dusit Thani Abu Dhabi
Abu Dhabi
02.2023 - 10.2025
Front Desk Agent
Park Regis Kris Kin Hotel
Dubai
10.2021 - 09.2022
Front Office Agent
Wahaj Boulevard Hotel
10.2019 - 07.2021
Front Office Agent
Saken Village
03.2017 - 02.2019
Pre Opening Front Office GSA
Carlson Rezidor Hotel Group
Mumbai Karjat
06.2016 - 01.2017
Education
Bachelor's - hospitality studies-Hotel Management
Mumbai University
Mumbai01-2016
Skills
- Hotel operations
- Night auditing
- Cash reconciliation
- Revenue management
- SOP adherence
- Up-sell development
- Customer management
- Guest satisfaction
- Training programmes
- Team leadership
- Conflict resolution
- Property management
Languages
English
Proficient
C2
Arabic
Intermediate
B1
Certification
- Sales & Marketing training in Dusit Thani Abu Dhabi
- First Aider certified
Accomplishments
- Successfully reduced guest check-in time
- Consistently received positive guest feedback
- Contributed to a 15% increase in repeat bookings during tenure.
- Successfully reduced guest check-in time by 20%, enhancing overall guest satisfaction and streamlining front desk operations.
Timeline
Front Office Supervisor and Night Incharge
Ramada by Wyndham Abu Dhabi Corniche
11.2025 - Current
Front Office Team Leader
Dusit Thani Abu Dhabi
02.2023 - 10.2025
Front Desk Agent
Park Regis Kris Kin Hotel
10.2021 - 09.2022
Front Office Agent
Wahaj Boulevard Hotel
10.2019 - 07.2021
Front Office Agent
Saken Village
03.2017 - 02.2019
Pre Opening Front Office GSA
Carlson Rezidor Hotel Group
06.2016 - 01.2017
Bachelor's - hospitality studies-Hotel Management
Mumbai University