Abseer Ali Vadakke Thodukayil
Dubai,United Arab Emirates
Summary
To seek challenging avenues where my education potential matches the Organization growth and strength and to contribute for the achievement organizational goals and to secure a challenging position for the betterment of career.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Debt collector
DHL Global Forwarding
Doha, Qatar
07.2022 - 07.2023
- Improved customer relations by adhering to company policies and procedures.
- Negotiated payment arrangements for overdue debts.
- Ensured accurate record-keeping with meticulous documentation of all collection activity.
- Maintained confidentiality in handling sensitive financial information.
- Kept abreast of changes in debt collection laws to ensure compliance.
- Resolved disputes effectively by conducting thorough investigation of claims and negotiation.
- Provided professional, courteous service to maintain positive business relationships.
- Promoted customer satisfaction with tactful communication and negotiation skills.
- Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time.
Operations & Pricing executive
Active Shipping Services
Doha, Qatar
01.2022 - 04.2023
- Optimized operational efficiency by implementing strategic business processes.
- Led team for successful execution of annual corporate goals.
- Achieved increased customer satisfaction with focused marketing campaigns.
- Developed robust business plans to ensure market competitiveness.
- Influenced positive organizational change with effective leadership techniques.
- Introduced new product lines to increase company visibility in the market.
- Negotiated favourable contracts for maximized profit margins.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
Accounts receivable assistant
ITL World Travels & Tourism
Doha, Qatar
10.2014 - 08.2021
- Managed accounts receivable department to ensure smooth operation.
- Updated customer files for accurate record keeping.
- Streamlined invoice processing to reduce errors and increase efficiency.
- Implemented new collection strategies, improving payment rate.
- Ensured timely billing of services to maintain cash flow.
- Improved accuracy in financial reporting through diligent data entry and reconciliation.
- Resolved customer queries timely, enhancing client satisfaction.
- Utilised accounting software proficiently, improving work efficiency.
- Handled negotiations with delinquent customers tactfully, securing overdue payments.
- Monitored outstanding invoices and performed collections duties.
- Managed overdue accounts for improved financial health of the company.
- Improved customer satisfaction by resolving debt disputes swiftly and professionally.
- Achieved successful negotiation outcomes with strong interpersonal skills.
Office administrator & Messenger
Zalzlat Trading & Contracting
Doha, Qatar
06.2012 - 08.2014
- Streamlined office operations by implementing effective filing systems.
- Enhanced team efficiency for seamless workflow management.
- Ensured smooth functioning of the office with regular equipment checks.
- Managed daily scheduling to facilitate organized operations.
- Maintained office supplies, reducing downtime due to lack of resources.
- Resolved customer queries promptly for improved client satisfaction.
- Coordinated meetings and appointments, ensuring effective time management.
- Handled correspondence, providing timely responses to all enquiries.
Education
High School Diploma - Commerce
Malabar Christian College
Calicut 07.2005 - 05.2007
Skills
- Clear communication
- Risk and asset management solutions
- Customer service
- Debt recovery techniques
- Calm under pressure
- Problem-solving
- Invoicing expertise
- Client relationship building
Languages
English
Fluent
Malayalam
Native
Arabic
Advanced
Hindi
Fluent
Tamil
Advanced
Affiliations
- Traveling
- Music
References
References available upon request.
Timeline
Debt collector
DHL Global Forwarding
07.2022 - 07.2023
Operations & Pricing executive
Active Shipping Services
01.2022 - 04.2023
Accounts receivable assistant
ITL World Travels & Tourism
10.2014 - 08.2021
Office administrator & Messenger
Zalzlat Trading & Contracting
06.2012 - 08.2014
High School Diploma - Commerce
Malabar Christian College
07.2005 - 05.2007
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