ABUBACKER SIDHIQUE T H
DUBAI
Summary
Motivated and detail-oriented IT Support professional with 2 years of hands-on experience working in a computer shop in Saudi Arabia. Skilled in troubleshooting hardware and software issues, providing technical support, and maintaining system performance. Holds a Bachelor's degree in Computer Applications (BCA) with a strong foundation in IT concepts, networking, and customer service. Adept at resolving technical problems efficiently while ensuring high levels of client satisfaction. Now seeking to contribute my skills and grow in an entry-level IT support or helpdesk role within a dynamic organization.
Overview
2
2
years of professional experience
Work History
IT Technician
ABDULLA JEBREL ABUTHALIB TRADING EST.
06.2022 - 03.2024
- IT Technical Support: Provided hands-on support for desktop and laptop issues including system crashes, application errors, and user account problems. Delivered both on-site and remote assistance to ensure minimal downtime.
- System Maintenance: Performed routine maintenance such as disk cleanup, system optimization, and hardware cleaning to extend the lifespan and performance of computers and peripherals.
- Basic Networking: Set up and configured basic wired and wireless networks. Installed and managed home/office routers, handled LAN cable connections, and resolved internet connectivity issues.
- Troubleshooting: Diagnosed and resolved hardware failures (RAM, hard disk, motherboard), software errors, driver conflicts, and boot problems using various tools and techniques.
- Operating System Installation: Installed and upgraded Windows (7/10) and basic Linux systems. Handled disk partitioning, BIOS/UEFI configuration, driver installation, and post-installation system updates.
- Hardware Assembling: Assembled custom-built desktops by selecting compatible components, installing processors, RAM, storage, and configuring BIOS for first-time boot. Ensured all systems passed stress and functionality tests.
Education
BCA - COMPUTER SCIENCE
IHRD COLLEGE OF APPLIED SCIENCE
KERALA04.2022
COMPUTER SCIENCE
C.A.H.S.S GOVT HIGHER SECONDARY SCHOOL
KERALA05.2019
S.S.L.C
GOVT HIGHER SECONDARY SCHOOL
KERALA05.2017
Skills
- Trouble shooting
- Software installation and configuration
- Printer and peripheral setup
- Firewall Administration
- Active directory
- Networking
- Remote desktop support tools
- Backup and data recovery procedures
- Cloud Administration
- Microsoft 365
LANGUAGES
English (Advanced High)
Hindi (Advanced High)
Malayalam (Superior/Native)
Arabic (Intermediate)
Tamil (Advanced High)
COURSES
- DIPLOMA IN COMPUTER NETWORKING | ALISON ONLINE EDUCATION | May 2025
- HARDWARE AND NETWORKING | GTEC COMPUTER EDUCATION | Mar 2022
- DEPLOY AND MANAGE ACTIVE DIRECTORY DOMAIN SERVICES DOMAIN CONTROLLERS | MICROSOFT LEARNING | Jul 2025
- FIREWALL ADMINISTRATION ESSENTIAL TRAINING | LINKEDIN LEARNING | Jul 2025
- FOUNDATIONS OF IT SUPPORT BY GOOGLE CAREER CERTIFICATES | CURSA ONLINE TRAINING PLATFORM | Jul 2025
- MICROSOFT 365 ADMINISTRATOR EXPERT (MS-102) CERT PREP | MICROSOFT PRESS, LINKEDIN LEARNING | Jul 2025
- ISO/IEC 27001 - DYNAMICS OF INFORMATION SECURITY MANAGEMENT SYSTEM (ISMS) | ALISON ONLINE EDUCATION | May 2025
- FUNDAMENTALS OF DIGITAL MARKETING | UNITED LATINO STUDENTS ASSOCIATION | May 2025
- TECH WRITERS MASTER CLASS | UDEMY | Feb 2025
INTERNSHIP
Online internship on Full Stack Development using React and Drupal offered by University of Calicut. | Calicut University | Kerala
Timeline
IT Technician
ABDULLA JEBREL ABUTHALIB TRADING EST.
06.2022 - 03.2024
BCA - COMPUTER SCIENCE
IHRD COLLEGE OF APPLIED SCIENCE
COMPUTER SCIENCE
C.A.H.S.S GOVT HIGHER SECONDARY SCHOOL
S.S.L.C
GOVT HIGHER SECONDARY SCHOOL
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