Abubakar Ibrahim
Dubai
Summary
Top-performing, Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.. Proven revenue generator in all market conditions. Adept at Outside and Inside B2B Healthcare sales and negotiations with decision makers at many levels. Strong written and oral communication skills. Demonstrated ability to build new territories and expand opportunities within existing client base. Outstanding relationship- building and leadership. Intelligent, articulate, self-motivated, driven to succeed. Committed to streamlining procedures while optimizing employee talent. Travel preferred.
Overview
13
13
years of professional experience
Work History
Business Development Specialist
Medical Travel Partner
10.2019 - Current
- Sell technology Consulting and Transition Solutions and Managed Service Offerings to organizational Systems.
- Manage comprehensive sales process; consultative/ challenger sell through extensive sales cycle.
- Conduct substantive content discussions with Hospital decision-makers and key stakeholders within various organizations to increase revenue and market presence.
- Introduce new programs to facility leaders.
- Assess needs; recommend customized solutions; implement various site-specific programs and project teams; negotiate pricing.
- Develop and manage pipeline activity through CRM system; identify and develop new prospects and business channels.
- We are focused on new business development and increasing sales within all existing clientele.
- Develop and maintain relationships within all healthcare community; physicians; C-suite executives; CEO, CMO, CFO, and COO High activity level; travels, consistently meets and exceeds key performance indicators through direct sales strategy and sales plans to achieve high sales revenue and budget goals.
- Team player; works closely with Account Managers, Practice Service Coordinators, Recruiters and professionals.
- We built territory from zero presence to fully developed, working region.
- Selected to launch MENA, AFRICA, ASIA, EUROPE AND USSR.
- Top Sales Manager in MENA Region.
- iBeta, Quality Assurance.
- Boosted sales with development of positive customer relationships
Business Development Manager
Private Care Center
09.2017 - 09.2019
- Sales generation; identified and developed new business opportunities through cold-calling, relationship building, needs assessment, up-selling, forecasting and region planning.
- Maintained detailed database of prospects and customers; documented sales calls to facilitate follow up.
- Managed diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Enhanced company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Consistently top 15% of sales team.
Business Operations Coordinator
Ontime Group
07.2016 - 08.2017
- Reduced operational costs with effective budget management and cost-saving initiatives.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed vendor relationships, negotiating contracts for better pricing and service quality.
- Developed robust relationships with income-producing clients.
- Managed office inventory supplies efficiently while maintaining cost control measures when necessary.
- Improved customer satisfaction, addressing client concerns promptly and professionally.
- Provided support during mergers or acquisitions by gathering data, updating documentation, and coordinating communications between involved parties.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Increased employee engagement through effective communication strategies and team-building activities.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Organized company events to boost employee morale, fostering a positive work environment for all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
International Patient Relationship Manager
Thumbay Hospital Group
10.2011 - 02.2016
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Collaborated with medical professionals to create comprehensive treatment plans for patients.
- Facilitated educational seminars for prospective international clients on topics such as navigating the UAE healthcare system.
- Assisted in the development of operational procedures specific to the needs of international clientele.
- Organized travel arrangements for international patients, ensuring stress-free trips to receive medical care.
- Created innovative marketing strategies to attract new international patients to the facility.
- Improved hospital reputation by delivering outstanding customer service to international clientele.
- Negotiated contracts with external service providers such as hotels, transportation companies, and language services firms on behalf of the hospital''s international clients.
- Ensured compliance with legal requirements surrounding patient confidentiality and data protection across borders.
- Analyzed feedback from international patients, using insights to inform future improvements in service delivery.
- Developed strong relationships with international patients, fostering trust and understanding.
- Implemented cultural competency training programs for hospital staff, promoting an inclusive environment for all patients.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Master of Science - International Business Management
University of Liverpool
Liverpool L69 3BX, United KingdomBachelor of Science - Accounting And Business Management
University of Jos
Plateau, JosSkills
- Networking strength
- Mentoring and Coaching
- Rapport and relationship building
- Multitasking Abilities
Affiliations
- Member, CEB's Sales & amp; Service, Member, University of liverpool Alumni Association, Member, Society of business management, Challenger Sales Alumni
Skills
budget, C, cold-calling, cold calling, Oral Communication, Consulting, content, CRM, Client, database, direct sales, Focus, Forecasting, fundraising, Market Analysis, marketing, market, Excel, Outlook, PowerPoint, Publisher, MS Word, works, Needs Assessment, Negotiation, networking, new business development, Persuasive, pricing, Profit and Loss, Quality Assurance, relationship building, Relationship Management, Research, selling, Sales, Sales Manager, Self-Motivated, strategy, Team Player, telecommunication, telemarketing, telephone, website content, Written
Timeline
Business Development Specialist
Medical Travel Partner
10.2019 - Current
Business Development Manager
Private Care Center
09.2017 - 09.2019
Business Operations Coordinator
Ontime Group
07.2016 - 08.2017
International Patient Relationship Manager
Thumbay Hospital Group
10.2011 - 02.2016
Master of Science - International Business Management
University of Liverpool
Bachelor of Science - Accounting And Business Management
University of Jos
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