NELLY KEMIGISA
Abu Dhabi,UAE
Summary
Dedicated professional with expertise in front desk and reception operations, customer service, and guest relations. Proficient in visitor and access control, telephone and email communication, as well as appointment and reservation management. Skilled in report writing, record keeping, and hospitality best practices. Demonstrates strong multitasking and time management abilities. Committed to enhancing guest experiences through exceptional service delivery.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist/Security Guard
Securiguard Security Services Company
Abu Dhabi
2023.12 - 2026.01
- Greet and welcome visitors professionally while ensuring compliance with security procedures
- Check identification of persons entering and exiting the facility
- Maintain visitor logs and daily reports accurately
- Provide excellent customer service while prioritizing safety and company policies
- Support team members to ensure smooth front desk and security operations
Front Desk Representative
Knight Bridge Security Services Company
2021.03 - 2023.08
- Delivered high-quality customer service and built strong visitor trust
- Managed visitor data, inquiries, and access records efficiently
- Processed incoming requests and resolved daily inquiries promptly
- Maintained organized front desk operations in a fast-paced environment
Guest Service Agent
Hotel Africana
Kampala
2014.01 - 2018.01
- Handled guest check-ins and check-outs efficiently
- Addressed guest complaints and service challenges with timely solutions
- Streamlined front desk processes to reduce wait times
- Contributed to improved guest satisfaction and service quality
Education
Bachelor of Arts - Social Sciences
Kyambogo University
Wakiso, Uganda 2012.10 - 2015.11
High School Diploma - undefined
Mandela High School
Uganda 2010.02 - 2011.11
Skills
- Front Desk & Reception Operations
- Customer Service & Guest Relations
- Visitor & Access Control
- Telephone & Email Communication
- Appointment & Reservation Management
- Report Writing & Record Keeping
- Hospitality Best Practices
- Multitasking & Time Management
Personal Information
Title: Receptionist | Front Desk Professional
Languages
English
Arabic
Timeline
Receptionist/Security Guard
Securiguard Security Services Company
2023.12 - 2026.01
Front Desk Representative
Knight Bridge Security Services Company
2021.03 - 2023.08
Guest Service Agent
Hotel Africana
2014.01 - 2018.01
Bachelor of Arts - Social Sciences
Kyambogo University
2012.10 - 2015.11
High School Diploma - undefined
Mandela High School
2010.02 - 2011.11