Abubakarr Sesay
Customer Service Executive
Dubai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Executive
Ras Al Khaimah International Airport Group
02.2024 - Current
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
- Spearheaded initiatives that streamlined work processes, enabling team to handle more calls efficiently without compromising on client satisfaction levels.
- Collaborated with cross-functional teams to improve overall customer experience within company.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
ENOCLINK
09.2021 - 02.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promptly responded to inquiries and requests from prospective customers.
Hotel Waiter
Raddison Blu Hotel
02.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Public Speaking
IAMVERSE
Dubai, United Arab Emirates 04.2001 -
Associate of Science - Cabin Crew Diploma
Aviation Training Center
Dubai, United Arab Emirates 04.2001 -
Skills
Problem-Solving
undefinedTimeline
Customer Service Executive
Ras Al Khaimah International Airport Group
02.2024 - Current
Customer Service Representative
ENOCLINK
09.2021 - 02.2024
Hotel Waiter
Raddison Blu Hotel
02.2020 - 07.2021
Associate of Arts - Public Speaking
IAMVERSE
04.2001 -
Associate of Science - Cabin Crew Diploma
Aviation Training Center
04.2001 -
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