ABUBAKR ZAKARIA
Dubai
Summary
Results-driven customer service manager with a strong background in operations and team leadership. Skilled in resolving inquiries and complaints, fostering high customer satisfaction. Bilingual in Arabic and English, with solid problem-solving and organisational skills. Focused on elevating customer experiences and supporting business growth through outstanding service.
Overview
7
7
years of professional experience
Work History
Operations Manager
Prestige Car Wash
Dubai
01.2024 - Current
- Manage daily business operations and ensure smooth workflow.
- Supervise and coordinate staff schedules and performance.
- Handle customer inquiries, concerns, and service requests professionally.
- Resolve customer complaints promptly to maintain satisfaction and loyalty.
- Monitor service quality and implement improvements when necessary.
- Maintain operational records and reports.
- Ensure compliance with company standards and procedures.
Operations Supervisor
Seven Stars Car Wash
Dubai
01.2022 - 01.2024
- Handled and monitored 170+ customer calls daily, ensuring timely issue resolution.
- Assisted customers with service inquiries and issue resolution.
- Coordinated team activities to achieve operational targets.
- Maintained high standards of customer satisfaction.
- Trained and guided new employees on service procedures.
- Improved workflow efficiency through effective team coordination.
Customer Service Representative
MTN Sudan
01.2019 - 01.2022
- Achieved customer satisfaction through timely and effective support.
- Assisted customers with account and billing inquiries, ensuring clarity and resolution of service-related issues.
- Addressed customer concerns with professional communication, fostering positive relationships and trust.
- Resolved complaints and escalated complex issues as necessary.
- Collaborated with team members to achieve service goals, enhancing overall customer experience.
- Maintained accurate customer records and documentation.
Education
Bachelor's Degree - Computer Science and Information Technology
University of Al Zaiem Alazhari
Sudan01-2015
Skills
- Operational management
- Operations coordination
- Data management
- Microsoft Office proficiency
- Problem solving
- Time management
- Customer service excellence
- Complaint resolution
- Relationship management
- Team leadership
- Call communication
- Administrative support
Languages
Arabic
English
Custom
Eligible to work in the UAE., Strong understanding of customer satisfaction principles., Able to work under pressure and meet performance targets., Excellent verbal and written communication skills., Quick learner with a positive and professional attitude.
Timeline
Operations Manager
Prestige Car Wash
01.2024 - Current
Operations Supervisor
Seven Stars Car Wash
01.2022 - 01.2024
Customer Service Representative
MTN Sudan
01.2019 - 01.2022
Bachelor's Degree - Computer Science and Information Technology
University of Al Zaiem Alazhari