Abul Kalam Azad
Dubai,DU
Summary
Proven to enhance productivity and reduce errors at VFS Tasheer International, I am a diligent professional with expertise in document review and regulatory knowledge. Skilled in verbal and effective communication, I excel in deadline management and teamwork, achieving significant improvements in workflows and customer satisfaction. My approach is always focused on achieving tangible results through complex problem-solving and collaboration.
Overview
16
16
years of professional experience
Work History
Submission Officer
VFS Tasheer International
Dubai
01.2014 - Current
- Supported cross-functional teams by providing expertise in document preparation, formatting, and submission requirements.
- Identified areas for improvement in workflows, implementing solutions that led to increased productivity and reduced errors.
- Coordinated efforts among multiple departments involved in the preparation of documents for successful submissions within deadlines set forth by clients or regulators.
- Provided training to new staff on proper submission protocols, fostering a culture of knowledge sharing and collaboration within the team.
- Expedited document submissions with careful organization of electronic and hard copy files.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Accomplished multiple tasks within established timeframes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Archive Clerk
Talent Secretarial Services LLC
Dubai
12.2011 - 12.2013
- Streamlined task delegation among team members, optimizing workload distribution for maximum efficiency.
- Collaborated with team members to complete large-scale archiving projects on schedule.
- Coordinated with other departments for the transfer and intake of new archival materials as needed.
- Implemented quality control measures to ensure that all archived materials met company standards for organization and preservation-this led to higher customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Developed and maintained databases to store customer information.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Verified data files prior to entry to maintain high data accuracy.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Analyzed current data records to provide detailed reports.
Follow-Up Clerk
Al Ghanem Business Management Services LLC
Dubai
07.2009 - 05.2011
- Identified opportunities for process improvement, leading to increased productivity and reduced errors.
- Upheld confidentiality standards while handling sensitive client information during follow-up procedures.
- Monitored progress of pending actions, ensuring deadlines were met and clients were informed accordingly.
- Communicated new and ongoing special programs and promotions with customers.
- Improved the accuracy of data entry, reducing errors and enhancing report quality.
- Ensured timely responses to customer queries with effective prioritization of tasks.
- Assisted in training new hires, ensuring smooth onboarding and knowledge transfer within the team.
- Enhanced customer satisfaction by promptly addressing and resolving follow-up inquiries.
- Supported a positive work environment through consistent teamwork and open communication.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Data Entry Clerk
J K N Group Of Company
India
06.2008 - 06.2009
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Education
Bachelor of Arts - Arabic Language
Bharathidasan University
India04.2005
No Degree - Diploma in Computer Application
Jamal Mohammed Arabic Collage
Tamil Nadu, India07.2007
Master of Arts - Language Arts Education
Bharathidasan University
Tamil Nadu, India04.2007
Master of Arts - Philosophy And Religious Studies
Bharathidasan University
Tamil Nadu, India09.2008
Skills
- Verbal Communication
- Deadline Management
- Document Review
- Regulatory knowledge
- Effective communication skills
- Documentation and paperwork
- Appointment Scheduling
- Complex Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Money handling abilities
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Timeline
Submission Officer
VFS Tasheer International
01.2014 - Current
Archive Clerk
Talent Secretarial Services LLC
12.2011 - 12.2013
Follow-Up Clerk
Al Ghanem Business Management Services LLC
07.2009 - 05.2011
Data Entry Clerk
J K N Group Of Company
06.2008 - 06.2009
Bachelor of Arts - Arabic Language
Bharathidasan University
No Degree - Diploma in Computer Application
Jamal Mohammed Arabic Collage
Master of Arts - Language Arts Education
Bharathidasan University
Master of Arts - Philosophy And Religious Studies
Bharathidasan University