Abu Zafar Mohammed Saleh
Administrative Officer
Dubai ,UAE
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Administrative Officer
Capital Exchange
Dubai , UAE
02.2021 - Current
- Standardized office structures and processes to promote collaboration and increased performance.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Delivered performance reviews, recommending additional training or advancements.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Updated reports, managed accounts and generated reports for company database.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Interacted with vendors to purchase and set up equipment and services.
Teller / Cashier / FLA /Customer Service Officer
Al Mona Exchange Co LLC
Dubai , UAE
09.2009 - 12.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Wrote and distributed customer correspondence.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
BBA - Banking And Financial
JOYAG ML HIGH SCHOOL
NOAKHALI ,BANGLADESH 01.2002 - 01.2007
Skills
Office administration
Meeting minutes
Contract negotiations
Account Reconciliation
Workflow planning
Relationship building
Marketing
Document conversion
Legal administrative support
Employee timesheet processing
Employee training and development
Office management
Business administration
Team Bonding
Social media knowledge
Meeting arrangements
Filing and data archiving
Project Management
Workers' compensation
Writing reports
Customer and client relations
Internal communications
Documentation and reporting
Administrative support
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Responded to over 20 TO 30 customer inquiries each day.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Completed payroll for staff of 25 direct reports.
Certification
ACAMS-Anti Money Laundering specialist
Timeline
ACAMS-Anti Money Laundering specialist
10-2021
Administrative Officer
Capital Exchange
02.2021 - Current
Teller / Cashier / FLA /Customer Service Officer
Al Mona Exchange Co LLC
09.2009 - 12.2020
BBA - Banking And Financial
JOYAG ML HIGH SCHOOL
01.2002 - 01.2007