Achini Wimansha
Dubai,UAE
Summary
Detail-oriented professional with extensive experience in customer service, data entry, and client relations. Demonstrates strong skills in email correspondence, telephone operation, and basic bookkeeping. Adept at maintaining reception areas, managing incoming mail distribution, and ordering office supplies. Known for good judgement and flexibility in handling various administrative tasks. Committed to upholding hospitality standards and ensuring efficient dispatching and receiving processes. Career goal includes advancing within a dynamic organization that values exceptional customer service and operational excellence.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work history
Receptionist
Gemini Splendor Apartments Three Star
Nad Al Sheba
01.2022 - 09.2025
- Welcome and greet visitors, ensuring a professional and friendly atmosphere in the reception area.
- Manage incoming calls, directing inquiries to appropriate departments, and providing accurate information to clients.
- Schedule appointments and maintain an organized calendar for meetings and events.
- Handle administrative duties such as mail distribution, data entry, and updating visitor logs.
- Assist in coordinating with other departments to ensure smooth daily operations and address guest concerns.
- Maintain a clean and orderly reception area, upholding high standards of service and hospitality.
- Assisted with administrative tasks, improving overall functionality of the office.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
Receptionist
Hotel Rivelka
Kandy
01.2019 - 01.2022
- Managed cash registers, processed transactions, and ensured accuracy in billing and change distribution.
- Assisted in daily accounting tasks, including cash balancing and reconciliation of end-of-day sales.
- Delivered excellent customer service, addressing guest inquiries and resolving payment-related concerns promptly.
- Managed phone calls, resulting in effective communication flow within the company.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
Receptionist
Sirirmayura Bakers and Confectionery
Colombo
01.2015 - 01.2019
- Processed customer orders and payments efficiently, maintaining a friendly and welcoming atmosphere.
- Monitored cash transactions and balances, ensuring accurate records and adherence to company policies.
- Assisted in inventory management, tracking stock levels, and coordinating with suppliers for timely restocking.
- Handled cash and card transactions, ensuring accuracy and speed during high-volume periods.
- Assisted customers with inquiries and provided information on product offerings.
- Maintained cleanliness and organization of the cashier station and surrounding area.
- Supported team members with packaging orders and managing the display of products.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Cashier
Claspsy Pastry Shop
Baththaramulla
01.2014 - 01.2015
- Promptly resolved customer complaints, resulting in increased retention rates.
- Efficiently utilised Point of Sale system to accelerate transaction processes.
- Trained new cashiers on store policies and procedures to uphold service standards.
Education
G.C.E - Advanced Level -
Ananda Balika Higher
G.C.E - Ordinary Level - undefined
Anandi Balika Secondary School
Skills
- Good judgement
- Billing experience
- Ordering office supplies
- Basic bookkeeping
- Hospitality standards
- Email correspondence
- Telephone operation
- Flexible
- Customer Service
- Data Entry
- Customer and client relations
- Despatching and receiving
- Incoming mail distribution
- Multitasking and prioritisation
Custom
- S.S Ihala Kodippili, Manager, Siri Mayura Bakers and Confectionery, 1032, Maradana road, Borella, Sri Lanka, +94770335010
- Syed Rafudien, Head of department, Top Star security and cleaning company, M-04 Al Majalis Building, Hor Al Anz, Deira, Dubai, 0526421795
Languages
English
Upper intermediate
sinhala
Fluent
Hindi
Beginner
Timeline
Receptionist
Gemini Splendor Apartments Three Star
01.2022 - 09.2025
Receptionist
Hotel Rivelka
01.2019 - 01.2022
Receptionist
Sirirmayura Bakers and Confectionery
01.2015 - 01.2019
Cashier
Claspsy Pastry Shop
01.2014 - 01.2015
G.C.E - Ordinary Level - undefined
Anandi Balika Secondary School
G.C.E - Advanced Level -
Ananda Balika Higher
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